IT Support Specialist - Educational Technology

Placements24; East London; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

IT certifications

Collaborative environment

Job summary

Placements24 in East London invites an IT Support Specialist focused on Educational Technology to join our client’s team. You will support students and staff, ensuring smooth operation of educational software, hardware and network infrastructure in a dynamic learning environment.

The role emphasizes problem solving, good communication and customer service, with a hybrid work model and opportunities for IT certifications.

Qualifications

• National Diploma or Bachelor's degree in IT, CS, or related field.
• Proven IT support experience, preferably in education.
• Strong knowledge of Windows/macOS, networking, and common software apps.
• Experience with LMS or virtual classrooms is advantageous.
• Excellent problem-solving, communication, and customer service skills.

Responsibilities

• Provide technical support for educational software, hardware, and network issues.
• Install, configure, and maintain computers, peripherals, and network devices.
• Assist users with troubleshooting and IT-related problems promptly.
• Support integration and use of educational technology tools and platforms.
• Maintain IT inventory and documentation, and assist with system upgrades and updates.

Skills

Problem-solving

Communication

Customer service

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

LMS

Virtual classrooms

Job description

About the Role

Our client seeks a proactive and skilled IT Support Specialist with a focus on Educational Technology to join their team in East London . You will provide essential technical support to students and staff, ensuring the smooth operation of educational software, hardware, and network infrastructure. This role is key to enabling effective teaching and learning through technology. The ideal candidate will have a passion for problem-solving and a commitment to enhancing the technological experience within the educational environment in East London .

Key Responsibilities

• Provide technical support for a range of educational software, hardware, and network issues.
• Install, configure, and maintain computers, peripherals, and network devices.
• Assist users with troubleshooting and resolving IT-related problems in a timely manner.
• Support the integration and use of educational technology tools and platforms.
• Maintain IT inventory and documentation, and assist with system upgrades and updates.

Requirements

• A National Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, preferably within an educational setting.
• Strong knowledge of operating systems (Windows, macOS), network protocols, and common software applications.
• Experience with educational technology platforms (LMS, virtual classrooms) is advantageous.
• Excellent problem-solving, communication, and customer service skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and IT certifications.
• A collaborative and supportive work environment.
• Hybrid work model offering flexibility.
• Contribute to the technological advancement of education in East London .