It Support Specialist

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A staffing agency in Gauteng is seeking an experienced IT Support Specialist to provide on-site support for hardware and software issues. Candidates should have at least 2 years of experience, a relevant degree, and proficiency in Microsoft 365. The role involves managing vendor relationships and ensuring the optimal performance of IT systems in a multi-site environment.

Qualifications

• At least 2 years’ experience in a similar role.
• Certifications such as CompTIA A+, Network+, CCNA or MCITP are a plus.
• Comfortable working in global, multi-site environments.

Responsibilities

• Provide on-site support to end users by diagnosing and resolving issues.
• Fulfill assigned change/service requests and tasks promptly.
• Support end users in areas such as Microsoft 365, PC support, LAN/WAN.

Skills

Analytical mindset

PC and laptop troubleshooting

Vendor management

Microsoft 365 proficiency

Problem-solving

Education

Degree or equivalent experience

Tools

Microsoft Teams

Microsoft SharePoint Online

ServiceNow

Job description

Minimum Requirements:

• At least 2 years’ experience in a similar role
• Degree or equivalent experience
• Analytical mindset with a passion for problem-solving
• Solid understanding of hardware, software, and networking
• Skilled in PC and laptop troubleshooting
• Proficient in Microsoft 365, Teams, Outlook, OneDrive, and PowerPoint
• Vendor management experience is a plus
• Comfortable working in global, multi-site environments
• Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus

Duties:

• Provide on-site support to end users by diagnosing and resolving issues related to computer hardware, software, services, and applications
• Fulfill assigned change/service requests and tasks promptly and accurately
• Respond to incidents nearing or breaching SLA thresholds to maintain service quality
• Support end users in areas such as Microsoft 365, Teams, PC support, LAN/WAN, and video conferencing
• Utilize Microsoft Power Platform tools, including Power Automate and Power Apps
• Perform intermediate-level administration of Microsoft SharePoint Online
• Support mobile devices and manage mobile device management (MDM) systems
• Assist specialist teams with server, network, and telephony infrastructure tasks
• Maintain accurate IT asset records in ServiceNow’s Asset Management database
• Work alongside the IT Manager to ensure optimal performance of IT systems
• Escalate incidents or issues appropriately based on impact, severity, and urgency
• Adhere strictly to IT security policies, procedures, and Atlas Copco Way standards
• Manage vendor relationships to ensure service quality and timely delivery
• Communicate effectively with stakeholders to align IT services with business needs
• Coordinate with local vendors for IT equipment procurement, maintenance, and support