IT Support Specialist

The Super Staffers; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is looking for an IT Support Specialist to join their remote technical support team. This role involves troubleshooting software and hardware issues, managing cloud platforms, and providing exceptional customer service. You will assist clients in migrating to cloud infrastructure while ensuring their systems run smoothly. If you have a passion for technology and a knack for problem-solving, this is a fantastic opportunity to grow your career in a supportive environment. Join a leading provider of cloud-based solutions and make a real impact on clients' success.

Qualifications

• 1-2 Jahre Erfahrung im IT-Support sind erforderlich.
• Kenntnisse in Cloud-Plattformen wie AWS, Google Cloud oder Azure.

Responsibilities

• Bereitstellung von technischem Support für Cloud-Dienste und Infrastruktur.
• Fehlerbehebung bei Hardware- und Softwareproblemen.

Skills

IT Support

Troubleshooting

Customer Service

Communication Skills

Tools

AWS

Google Cloud

Azure

Job description

IT Support Specialist
Remote Position
Location: Cape Town
Salary: R15,000 - R25,000 Per Month

Company Overview:
Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.

Position Overview:
They are seeking an IT Support Specialist to join their technical support team, responsible for troubleshooting software issues, managing cloud platforms, and providing exceptional customer service to clients.

Key Responsibilities:

• Provide remote technical support for cloud services and infrastructure.
• Troubleshoot hardware and software issues, including network configuration problems.
• Assist clients in migrating to cloud platforms and provide ongoing support.
• Document issues and provide feedback for product improvement.

Qualifications:

• 1-2 years of IT support experience.
• Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
• Excellent communication skills and ability to work independently.