IT Support Officer

HR Genie; Cape Town; On-site; ZAR 150,000 - 300,000; Full time

Job summary

A leading company is seeking a proactive IT Support Officer to deliver efficient IT support across multiple locations. The role is crucial for maintaining IT infrastructure, troubleshooting issues, and providing customer service across store and office environments. The ideal candidate should possess relevant qualifications and have 2–3 years of experience in IT support.

Qualifications

• 2–3 years’ experience in a similar IT support role, ideally in a multi-site environment.
• Strong team player with a customer service mindset.
• Proficiency in Microsoft 365 and Windows 10 / 11 administration.

Responsibilities

• Provide day-to-day IT support to store and office users.
• Install, configure, and maintain desktops, laptops, POS terminals, and printers.
• Monitor and maintain endpoints, antivirus systems, patches, and system updates.

Skills

Communication

Problem Solving

Time Management

Education

MCSE

CompTIA A+

CompTIA N+

Tools

Microsoft 365

Windows 10 / 11

Azure

Job description

Our client is looking for a proactive and service-oriented IT Support Officer to deliver efficient a

POSITION INFO :

Our client is looking for a proactive and service-oriented IT Support Officer to deliver efficient and reliable IT support across both store locations and the support office. This role plays a critical part in ensuring uptime, maintaining system functionality, and supporting IT infrastructure and business-critical applications.

Responsibilities

Provide day-to-day IT support to store and office users

Install, configure, and maintain desktops, laptops, POS terminals, and printers

Troubleshoot and resolve hardware and software issues, escalating when necessary

Monitor and maintain endpoints, antivirus systems, patches, and system updates

Set up and manage user accounts, emails, and access permissions

Deliver remote, telephonic, and in-person IT support across multiple locations

Coordinate with external service providers for onsite support and hardware / network issues

Support IT infrastructure projects including new store openings and system upgrades

Assist with deployment of digital solutions (e.g., CCTV, biometrics, kiosks)

Oversee server and infrastructure maintenance, including backups, antivirus, and network connectivity

Maintain firewalls, WAN links, and VPNs in collaboration with vendors

Keep accurate records of IT assets and equipment; manage procurement and asset lifecycles

Maintain IT documentation, update IT policies, and ensure compliance with IT standards

Respond to audit queries and manage licensing and software renewals

Key Skills

Exceptional verbal and written communication skills

Strong time management and ability to prioritize tasks

High attention to detail and problem-solving abilities

Ability to work independently and take initiative

Strong team player with a customer service mindset

Resilience and ability to stay calm under pressure

Proficiency in Microsoft 365 and Windows 10 / 11 administration

Advantageous : Experience with Azure, POS software, and networking certifications (e.g., Cisco CCNA)

2–3 years’ experience in a similar IT support role, ideally in a multi-site environment

Experience with cloud systems, remote desktop tools, and server infrastructure

Qualifications

MCSE, CompTIA A+ / N+, or equivalent IT qualification