IT Support (Hardware & Software)

Tyron Consultancy; Klapmuts; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading consultancy in Klapmuts seeks an IT Support specialist to install, maintain, and troubleshoot hardware and software solutions for clients. This role involves on-site installations, client training, and providing technical support, requiring solid technical skills and customer service orientation.

Qualifications

• 1–2 years in a technical support or IT technician role.
• Customer-facing experience is a strong advantage.
• Familiarity with networking protocols and cybersecurity principles.

Responsibilities

• Provide first- and second-line support for hardware and software.
• Perform hardware/software installations on client sites.
• Conduct individual and group training for clients.

Skills

Troubleshooting

Problem-solving

Communication

Customer-service orientation

Education

Matric (Grade 12)

IT-related certification or diploma

Tools

Windows OS

Job description

IT Support (Hardware & Software) required in Klapmuts.

To install, support, and maintain our clients Data’s hardware and related software solutions for clients. The role includes on-site installations, IT infrastructure maintenance, client training, and first- and second-line technical support.

Requirements:

Education:

• Matric (Grade 12) required
• IT-related certification or diploma (e.g. A+, N+, MCSE, or similar) preferred

Experience:

• 1–2 years in a technical support or IT technician role
• Experience with hardware installation and network troubleshooting
• Customer-facing experience is a strong advantage

Technical Skills:

• Installation and configuration of PCs, printers, and peripherals
• Troubleshooting hardware and software issues
• Familiarity with Windows OS, networking protocols, and basic cybersecurity principles
• Understanding of licensing, network mapping, and administrative tools

Competencies:

Technical Competencies:

• Strong diagnostic and problem-solving skills
• Ability to support multiple hardware/software systems
• Basic knowledge of IT infrastructure and system security

Behavioral Competencies:

• Good communication and interpersonal skills
• Self-motivated and proactive
• Team player who can also work independently
• Strong time management and organisational skills
• Customer-service orientation

Duties & Responsibilities:

Support and Troubleshooting:

• Provide first- and second-line support for hardware and software
• Resolve technical issues remotely and on-site
• Follow up with clients to ensure issue resolution and satisfaction

Installations and Maintenance:

• Perform hardware/software installations on client sites
• Prepare and verify installation packages
• Coordinate installation and call-out dates
• Perform post-installation checks and follow-ups

IT Operations:

• Maintain and monitor internal IT systems
• Perform system upgrades and backups
• Implement basic cybersecurity measures
• Support internal users and infrastructure

Training and Documentation:

• Conduct individual and group training for clients
• Train support consultants on hardware usage
• Assist with documentation, manuals, and research

General:

• Keep support tickets and admin up to date
• Handle special projects and R&D tasks as needed
• Maintain confidentiality of client data
• Be available for overtime work when required