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IT Support (Hardware & Software)

Tyron Consultancy

Klapmuts

On-site

ZAR 300,000 - 400,000

Full time

2 days ago
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Job summary

A leading consultancy in Klapmuts seeks an IT Support specialist to install, maintain, and troubleshoot hardware and software solutions for clients. This role involves on-site installations, client training, and providing technical support, requiring solid technical skills and customer service orientation.

Qualifications

  • 1–2 years in a technical support or IT technician role.
  • Customer-facing experience is a strong advantage.
  • Familiarity with networking protocols and cybersecurity principles.

Responsibilities

  • Provide first- and second-line support for hardware and software.
  • Perform hardware/software installations on client sites.
  • Conduct individual and group training for clients.

Skills

Troubleshooting
Problem-solving
Communication
Customer-service orientation

Education

Matric (Grade 12)
IT-related certification or diploma

Tools

Windows OS

Job description

IT Support (Hardware & Software) required in Klapmuts.

To install, support, and maintain our clients Data’s hardware and related software solutions for clients. The role includes on-site installations, IT infrastructure maintenance, client training, and first- and second-line technical support.

Requirements:

Education:

  • Matric (Grade 12) required
  • IT-related certification or diploma (e.g. A+, N+, MCSE, or similar) preferred

Experience:

  • 1–2 years in a technical support or IT technician role
  • Experience with hardware installation and network troubleshooting
  • Customer-facing experience is a strong advantage

Technical Skills:

  • Installation and configuration of PCs, printers, and peripherals
  • Troubleshooting hardware and software issues
  • Familiarity with Windows OS, networking protocols, and basic cybersecurity principles
  • Understanding of licensing, network mapping, and administrative tools

Competencies:

Technical Competencies:

  • Strong diagnostic and problem-solving skills
  • Ability to support multiple hardware/software systems
  • Basic knowledge of IT infrastructure and system security

Behavioral Competencies:

  • Good communication and interpersonal skills
  • Self-motivated and proactive
  • Team player who can also work independently
  • Strong time management and organisational skills
  • Customer-service orientation

Duties & Responsibilities:

Support and Troubleshooting:

  • Provide first- and second-line support for hardware and software
  • Resolve technical issues remotely and on-site
  • Follow up with clients to ensure issue resolution and satisfaction

Installations and Maintenance:

  • Perform hardware/software installations on client sites
  • Prepare and verify installation packages
  • Coordinate installation and call-out dates
  • Perform post-installation checks and follow-ups

IT Operations:

  • Maintain and monitor internal IT systems
  • Perform system upgrades and backups
  • Implement basic cybersecurity measures
  • Support internal users and infrastructure

Training and Documentation:

  • Conduct individual and group training for clients
  • Train support consultants on hardware usage
  • Assist with documentation, manuals, and research

General:

  • Keep support tickets and admin up to date
  • Handle special projects and R&D tasks as needed
  • Maintain confidentiality of client data
  • Be available for overtime work when required
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