It Support Engineer Tier 2 R30 000 Per Month

West Coast Personnel; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A UK-based company is seeking a motivated IT Support Engineer Tier 2 for their out-of-hours Service Desk team. This role involves providing managed support services, addressing client issues, and maintaining infrastructure. Ideal candidates will possess strong technical skills in Microsoft environments and excellent problem-solving capabilities, working UK hours while based in Cape Town, South Africa.

Qualifications

• Experience with Windows 8-11 and Mac desktops.
• Knowledge of cloud environments like Azure/AWS is a plus.
• Previous experience managing anti-malware platforms.

Responsibilities

• Monitor network and service performance.
• Address client support issues and provide high levels of service.
• Perform remote engineering work related to IT support.

Skills

Problem-Solving

Communication

Initiative

Education

Microsoft MSCA

IT Diploma or Degree

CCNA/CCNP

CompTIA Network+

Tools

Windows Server

Active Directory

Microsoft Office 2013/2016

Microsoft Teams

Ubiquiti Unifi

TP-Link Omada

SolarWinds N-Central

Job description

IT Support Engineer Tier 2

Location: Century City

Salary: R30 Per Month

We are seeking a motivated and experienced IT Engineer to join our out-of-hours Service Desk team based in Cape Town, South Africa.

This role reports to the Director of Technology and Engineering.

This position is for a UK-based company servicing Europe and the UK, so you will work UK hours.

The main purpose of this role is to provide managed support services to our clients and to maintain and proactively support our infrastructure and current client environment.

Responsibilities

1. Address client support issues.
2. Set up and configure services and solutions.
3. Monitor network and service performance.
4. Manage client environments using a central management system.
5. Perform remote engineering work related to IT support, internet connectivity, telecommunications, and Wi-Fi, including configuration, support, and troubleshooting.
6. Deliver high levels of customer service and engagement.
7. Provide progress updates and recommendations to customers and the team.
8. Update records, time entries, and documentation promptly.
9. Support and manage internal IT systems.
10. Assist with remote support tasks for customers and internal systems.
11. Perform any additional duties as required.

Desired Experience & Qualifications

• Knowledge and experience with Windows Server, Active Directory, and Group Policy.
• Proficiency with Microsoft Office 2013/2016.
• Experience with Microsoft configuration, administration, and migration.
• Knowledge of Microsoft Teams configuration and administration.
• Experience supporting Windows 8-11 and Mac desktops.
• Experience delivering Microsoft security updates using automated management tools.
• Experience managing anti-malware platforms.
• Solid WAN security experience, especially with Ubiquiti Unifi and TP-Link Omada firewalls/security gateways.
• Certifications such as Microsoft MSCA, Cisco CCNA, or similar.
• Knowledge of Azure/AWS cloud environments is a plus.
• Experience with web security filtering solutions and email content filtering (e.g., Mimecast).
• Previous experience with RMM solutions like SolarWinds N-Central.

General Requirements

• Strong problem-solving and fault-finding skills.
• Pride in workmanship.
• Continuous improvement mindset and willingness to learn.

Education & Certifications

• Microsoft MSCA or similar qualification.
• IT Diploma or Degree.
• CCNA/CCNP.
• CompTIA Network+, N+, A+, MCSE.
• AWS Certification.

Personal Skills

• Shows initiative at all levels.
• Excellent communication skills, including professional phone manners and clear email/documentation skills.
• Ability to explain technical issues to non-technical audiences.
• Understanding of delivering against service expectations.