IT Support Engineer - Tier 2 (JB5291)

Kontak Recruitment; Sandton; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading company seeks a Tier 2 IT Support Engineer to provide technical support in a hybrid environment. Candidates should possess strong troubleshooting skills, relevant certifications, and be ready to thrive in dynamic settings. The role involves resolving complex IT issues, supporting users, and guiding first-line technicians. Competitive monthly salary offered based on experience.

Qualifications

• 3+ years of Technical Support Experience required.
• Valid Driver's Licence and own vehicle essential for site visits.
• Certified Microsoft Endpoint Administrator and additional Microsoft certifications are mandatory.

Responsibilities

• Provide second-line technical support for hardware and software issues.
• Troubleshoot and resolve escalated incidents.
• Document troubleshooting steps and provide training to support technicians.

Skills

Technical Support

Troubleshooting

IT Infrastructure

Microsoft 365 Administration

Networking

Linux

Firewalls

Education

Grade 12 or equivalent

Tools

Microsoft SQL Server

VMWare ESXi

Job description

IT Support Engineer - Tier 2 (JB5291)
Location: Sandton, Johannesburg, Gauteng
Salary: R16 000 - R28 000 per month (based on experience)
Employment Type: Permanent
Workplace: Hybrid (Two days in-office, remote, and at client sites as required)

Are you a tech-savvy Support Engineer ready to take your skills to the next level? Join a company that puts people first, rewards initiative, and believes in building careers through investing in continuous learning. If you're driven by a passion for tech, ready to be recognized for your performance, and eager to upskill - this is where your next chapter begins.

Minimum Requirements:
Grade 12 or equivalent
3+ years of Technical Support Experience
Valid Driver's Licence and own vehicle for client site visits as required
Strong Understanding of IT Infrastructure (hardware, software and networking)
Proficient in Microsoft 365 Administration
Ability to troubleshoot complex technical issues across various IT environments
Ability to work on Mac and Windows
Certified Microsoft Endpoint Administrator Associate
Certified Microsoft Administrator Expert
Certified Microsoft Azure Security Engineer Associate
Certified Identity and Access Administrator Associate

Experience with the following technologies would be a huge plus:
Firewalls
Linux
Microsoft SQL Server
Networking, e.g. VLAN, VPN
VMWare ESXi

Duties and Responsibilities:
Provide second-line technical support for hardware, software, network, and system-related issues.
Troubleshoot and resolve escalated incidents and service requests from end-users or the first line support team.
Own and manage escalated incidents until resolved, ensuring adherence to SLAs and resolution targets.
Document troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities.
Share expertise and provide training to first-line support technicians.
Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions.
Manage expectations regarding incident resolution timescales and provide regular progress updates.
Maintain up-to-date knowledge of IT systems, technologies, and industry trends.
Must be willing to upskill and qualify with the required Microsoft Certifications.

Ready to level up?
If you're passionate about tech, thrive in dynamic environments, and believe in growing your career - this could be the opportunity you've been waiting for!

Apply now and take the next step in your tech journey!
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Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.