IT Support Engineer - Tier 2 (JB5291)

Kontak Recruitment; Randburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

An innovative company is seeking a passionate IT Support Engineer to provide exceptional second-line technical support. This role emphasizes troubleshooting complex issues, managing escalated incidents, and enhancing support capabilities through documentation and training. With a commitment to continuous learning, this position offers a hybrid work environment, allowing you to thrive both in-office and remotely. If you are eager to grow your career in tech and make a significant impact, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in technical support roles.
• Valid Driver's Licence and own vehicle required.
• Microsoft certifications preferred.

Responsibilities

• Provide second-line technical support for various IT issues.
• Troubleshoot escalated incidents and manage resolutions.
• Document solutions and improve support capabilities.

Skills

Technical Support

IT Infrastructure

Microsoft 365 Administration

Troubleshooting

Windows and Mac OS

Education

Grade 12 or equivalent

Tools

Microsoft SQL Server

VMware ESXi

Linux

Firewalls

Job description

IT Support Engineer - Tier 2 (JB5291)

Location: Sandton, Johannesburg, Gauteng

Salary: R16 000 - R28 000 per month (based on experience)

Employment Type: Permanent

Workplace: Hybrid (Two days in-office, remote, and at client sites as required)

Are you a tech-savvy Support Engineer ready to take your skills to the next level?

Join a company that puts people first, rewards initiative, and believes in building careers through investing in continuous learning. If you're driven by a passion for tech, ready to be recognized for your performance, and eager to upskill - this is where your next chapter begins.

Minimum Requirements:

• Grade 12 or equivalent
• 3+ years of Technical Support Experience
• Valid Driver's Licence and own vehicle for client site visits as required
• Strong understanding of IT Infrastructure (hardware, software, and networking)
• Proficient in Microsoft 365 Administration
• Ability to troubleshoot complex technical issues across various IT environments
• Ability to work on Mac and Windows
• Certified Microsoft Endpoint Administrator Associate
• Certified Microsoft Administrator Expert
• Certified Microsoft Azure Security Engineer Associate
• Certified Identity and Access Administrator Associate

Experience with the following technologies would be a huge plus:

• Firewalls
• Linux
• Microsoft SQL Server
• Networking, e.g., VLAN, VPN
• VMware ESXi

Duties and Responsibilities:

• Provide second-line technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated incidents and service requests from end-users or the first line support team.
• Own and manage escalated incidents until resolution, ensuring adherence to SLAs and resolution targets.
• Document troubleshooting steps, solutions, and best practices for common and complex issues, improving support capabilities.
• Share expertise and provide training to first-line support technicians.
• Communicate effectively with end-users, customers, and other IT teams to provide updates, resolutions, and follow-up actions.
• Manage expectations regarding incident resolution timescales and provide regular updates.
• Maintain up-to-date knowledge of IT systems, technologies, and industry trends.
• Willingness to upskill and qualify with the required Microsoft Certifications.

Ready to level up?

If you're passionate about tech, thrive in dynamic environments, and believe in growing your career - this could be the opportunity you've been waiting for!

Apply now and take the next step in your tech journey!

Additional Information:

• #ITSupportEngineer #TechSupportJobs #Tier2Support #ITCareers #MicrosoftCertified #HybridJobs #ITJobsZA #GautengJobs
• Please do not apply using scanned CVs; no supporting documentation is required at this point, which will be requested later.
• Kontak Recruitment Disclaimer: All backgrounds are welcomed, with no bias. All are considered based on requirements.
• Job specifics: Requirements mirror advertisement; duties may adjust for client needs.
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