IT Support Engineer - Tier 2 JB5291

Recruitment; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in Johannesburg is seeking a passionate Support Engineer to provide technical assistance and support. This role offers a hybrid work environment and requires a strong understanding of IT infrastructure, along with relevant certifications. Join a team that values continuous learning and career growth while making a significant impact in the tech field.

Qualifications

• 3 years of Technical Support Experience required.
• Valid Driver's Licence and own vehicle needed.
• Certified Microsoft Administrator Expert and Azure Security Engineer Associate preferred.

Responsibilities

• Provide second-line technical support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents.
• Document troubleshooting steps and solutions.

Skills

Technical Support Experience

IT Infrastructure

Microsoft 365 Administration

Troubleshooting

Microsoft Certifications

Education

Grade 12 or equivalent

Tools

Firewalls

Microsoft SQL Server

VMWare ESXi

Job description

Salary : R16 000 R28 000 per month (based on experience)

Employment Type : Permanent

Workplace : Hybrid (Two days in-office, remote, and at client sites as required)

Are you a tech-savvy Support Engineer ready to take your skills to the next level? Join a company that puts people first, rewards initiative, and believes in building careers through investing in continuous learning. If you're driven by a passion for tech, ready to be recognized for your performance, and eager to upskill, this is where your next chapter begins.

Minimum Requirements :

• Grade 12 or equivalent
• 3 years of Technical Support Experience
• Valid Driver's Licence and own vehicle for client site visits as required
• Strong understanding of IT Infrastructure (hardware, software, and networking)
• Proficient in Microsoft 365 Administration
• Ability to troubleshoot complex technical issues across various IT environments
• Ability to work on Mac and Windows
• Certified Microsoft Administrator Expert
• Certified Microsoft Azure Security Engineer Associate
• Certified Identity and Access Administrator Associate
• Experience with technologies such as Firewalls, Microsoft SQL Server, Networking (VLAN, VPN), VMWare ESXi is a plus

Duties and Responsibilities :

• Provide second-line technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated incidents and service requests from end-users or first-line support.
• Own and manage escalated incidents until resolution, ensuring adherence to SLAs and resolution targets.
• Document troubleshooting steps, solutions, and best practices to improve support capabilities.
• Share expertise and provide training to first-line support technicians.
• Communicate effectively with end-users, customers, and other IT teams regarding status updates, resolutions, and follow-up actions.
• Manage expectations regarding incident resolution times and provide regular updates.
• Maintain up-to-date knowledge of IT systems, technologies, and industry trends.
• Be willing to upskill and obtain the required Microsoft Certifications.

Ready to level up?

If you're passionate about tech, thrive in dynamic environments, and believe in growing your career, this could be the opportunity you've been waiting for!

Apply now and take the next step in your tech journey!

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.

Kontak Recruitment Disclaimer :

• Equal opportunity : All backgrounds are welcomed with no bias. All are considered based on requirements.
• Job specifics : Requirements mirror advertisement; duties may adjust for client needs.
• Fair process : Only shortlisted candidates will be contacted due to volume.
• Privacy : Data is processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
• Candidate verification : Candidates selected by the client are verified. False info may disqualify or end employment via the client.
• Offer clarity : The advert is not a binding offer. Written offers are based on pre-employment conditions.
• No direct link : The advert is not tied to Kontak Recruitment. We assist only in the employment process.
• Applicant Responsibility : Upon applying, confirmation of receipt will be given. If no confirmation is received, verify with Kontak Recruitment.

Key Skills : Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis

Experience : Years

Vacancy : 1

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IT Support Engineer • Johannesburg, Gauteng, South Africa