IT Support Engineer (Tier 2)

IT Support Engineer (Tier 2) – Sandton, Johannesburg.

Are you a tech-savvy Support Engineer ready to take your skills to the next level? Join a company that puts people first, rewards initiative, and believes in building careers through investing in continuous learning.

If you’re driven by a passion for tech, ready to be recognized for your performance, and eager to upskill – this is where your next chapter begins.

Salary: R16 000 – R28 000 per month (based on experience).

Employment Type: Permanent.

Workplace: Hybrid (Two days in-office, remote, and at client sites as required).

Minimum Requirements:

• Grade 12 or equivalent.
• 3+ years of Technical Support Experience.
• Valid Driver’s Licence and own vehicle for client site visits as required.
• Strong Understanding of IT Infrastructure (hardware, software and networking).
• Proficient in Microsoft 365 Administration.
• Ability to troubleshoot complex technical issues across various IT environments.
• Ability to work on Mac and Windows.
• Certified Microsoft Endpoint Administrator Associate.
• Certified Microsoft Administrator Expert.
• Certified Microsoft Azure Security Engineer Associate.
• Certified Identity and Access Administrator Associate.

Experience with the following technologies would be a huge plus:

• Firewalls.
• Linux.
• Microsoft SQL Server.
• Networking, e.g. VLAN, VPN.
• VMWare ESXi.

Duties and Responsibilities:

• Provide second-line technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve escalated incidents and service requests from end-users or the first line support team.
• Own and manage escalated incidents until resolved, ensuring adherence to SLAs and resolution targets.
• Document troubleshooting steps, solutions, and best practices for common and complex issues, improving first-line support capabilities.
• Share expertise and provide training to first-line support technicians.
• Communicate effectively with end-users, customers, and other IT teams to provide status updates, resolutions, and follow-up actions.
• Manage expectations regarding incident resolution timescales and provide regular progress updates.
• Maintain up-to-date knowledge of IT systems, technologies, and industry trends.
• Must be willing to upskill and qualify with the required Microsoft Certifications.