IT Support Engineer - Pietermaritzburg

Accountancyplacements; Pietermaritzburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An innovative firm is seeking a proactive IT Support Engineer to enhance their collaborative team. This role involves managing and supporting the IT infrastructure, including virtualized servers and ERP systems. The ideal candidate will have extensive experience in Microsoft technologies and networking, alongside excellent problem-solving skills. You'll be responsible for user training, managing IT assets, and proposing improvements to senior management. If you're passionate about technology and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 10 years of IT experience with strong technical knowledge.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Support and manage IT infrastructure including servers and desktops.
• Implement and manage company policies and procedures.

Skills

Microsoft Technologies

Networking Technologies

Troubleshooting

Interpersonal Skills

Problem-Solving

Time Management

Education

High School Diploma

Certification in A+, N+, MCSA

BSc Degree in Relevant Field

Tools

Microsoft Office

Windows Servers

Active Directory

MS SQL Server

VoIP

VPN

OneDrive

SharePoint

Firewall Technologies

Job description

Our client seeks a proactive IT Support Engineer with a passion for technology to join their collaborative team.

Responsibilities :

• Support and management of the company's IT infrastructure, including virtualized servers, desktops, backup and recovery systems, and ERP systems.
• Support of end-user desktops, laptops, and other devices required for business purposes.
• Implementation, management, and improvement of company policies and procedures.
• Management, support, and monitoring of printing equipment.
• Responsible for budgeting and purchasing all information technology products.
• Implementation, management, improvement, and monitoring of all network equipment, including switches, routers, hubs, access points, firewalls, and security products.
• Proposal of IT improvements to senior management.
• Customization of reports, sessions, and scripts in the company's ERP system.
• Manage support and updates for the company's website, intranet, and email accounts.
• Manage and update company IT assets.
• Implement, manage, update, and support the company's quotation systems.
• Responsible for user training.
• Handle support and updates for user logged requests.
• Manage third-party contracts, including vendor warranties, software license renewals, and maintenance agreements.

Requirements

• High school diploma (Grade 12 or technical equivalent).
• Certification in A+, N+, MCSA, or BSc Degree in a relevant field.
• Minimum 10 years of IT experience.
• Strong technical knowledge of Microsoft technologies (Windows Servers, Active Directory, Group Policy, MS SQL Server, Windows desktop OS, Microsoft Office).
• Strong technical knowledge of networking technologies (VoIP, VPN, OneDrive, SharePoint).
• Proficient in hardware and software troubleshooting for desktops and servers.
• Ability to work with firewall technologies and IPsec tunnels.
• Excellent interpersonal and communication skills.
• Ability to work under pressure, manage time effectively, and learn quickly.
• Strong problem-solving and analytical skills.
• Knowledge of time and attendance software and hardware.
• Understanding of POPIA and its management requirements.
• Ability to develop and deliver presentations and create/edit written materials.

Due to the high volume of applications received, only suitable candidates who meet the criteria will be contacted.

Key Skills

Engineering Support, Law Enforcement, ABB, Information Security, Adobe Dreamweaver, Data Analysis