It Support Engineer - Pietermaritzburg

• Support and management of the company's IT infrastructure, which includes virtualized servers, desktops, backup and recovery systems, and ERP systems
• Support of end-user desktops, laptops and any devices they require for business purposes
• Implementation, management and improvement of company policies and procedures
• Management, support and monitoring of printing equipment
• Responsible for budgeting and purchasing all information technology products
• Implementation, management, improvement and monitoring of all network equipment, including but not limiting switches, routers, hubs and access points and of firewall / s and any security products
• Proposal of any information technology improvements to senior management
• Responsible for customizations of reports, sessions, and scripts in the company ERP system
• Manage, support and update Website, Intranet, and email accounts
• Manage and update company information technology assets
• Implement, manage, update and support company quotation systems
• Responsible for user training
• Implementation, management, update and support of user-logged requests
• Management of 3rd party contracts, including but not limiting vendor warranties, software license renewals, hardware or software maintenance agreements

Requirements

• High school diploma (Grade 12) or technical equivalent is required
• Certification in A+, N+, MCSA or BSC Degree in a relevant field
• Minimum 10 years of IT experience
• Strong technical knowledge of Microsoft technologies (Windows Servers, Active Directory, Group Policy, MS SQL Server, Windows desktop operating systems, Microsoft Office)
• Strong technical knowledge of networking technologies (VoIP, VPN, OneDrive, SharePoint)
• Proficient in hardware and software troubleshooting for desktop and server equipment
• Ability to work with firewall technologies and IPsec tunnels
• Excellent interpersonal and communication skills
• Ability to work under pressure, manage time effectively, and learn quickly
• Strong problem-solving and analytical skills
• Knowledge of time and attendance software and hardware
• Understanding of POPIA and its management requirements
• Ability to develop and deliver presentations, and create and edit written materials

Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.