IT Support Engineer (Manufacturing environment)

Sci Tech Placements; Pietermaritzburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a skilled IT Support Specialist to oversee the management of IT infrastructure and provide comprehensive support for their ERP system. This role involves not only managing servers, desktops, and laptops but also implementing backup solutions and enhancing IT policies. The ideal candidate will possess extensive experience in networking technologies and have a strong foundation in Microsoft tools. Join a dynamic team where your expertise will drive significant improvements and support the organization’s technological needs.

Qualifications

• 10+ years of experience in IT support and management.
• Strong knowledge of networking and Microsoft technologies.

Responsibilities

• Manage IT infrastructure, including servers and desktops.
• Provide support for ERP systems and user training.

Skills

Networking Technologies (VoIP, VPN)

A+ Certification

N+ Certification

MCSA Certification

Microsoft Technologies

Troubleshooting Skills

Communication Skills

Time Management

Education

Matric (Grade 12) Diploma

BSC Degree in Relevant Field

Tools

BaaN IV ERP System

OneDrive

SharePoint

Firewall Technologies

POPIA Compliance

Job description

The primary responsibility will be to provide 1st to 3rd level support for IT infrastructure and support for the BaaN IV ERP system.

MAIN RESPONSIBILITIES :

1. Manage servers, desktops, and laptops.
2. Implement and monitor backups and recovery.
3. Provide ERP system support.
4. Assist users with digital tools.
5. Enforce and improve policies.
6. Oversee firewall and network equipment.
7. Maintain and monitor printers.
8. Manage IT budget and procurement.
9. Suggest IT upgrades to the senior team.
10. Customize ERP reports and scripts.
11. Update website, intranet, email, and IT assets.
12. Support quotation systems.
13. Provide user training.
14. Manage 3rd party contracts.

REQUIRED SKILLS AND EXPERIENCE :

• Matric (grade 12) diploma or technical equivalent.
• Certification in A+, N+, MCSA, or a BSC Degree in the relevant field.
• Minimum 10 years of experience.
• Knowledge of networking technologies (VoIP, VPN), OneDrive, SharePoint, and core Microsoft technologies.
• Familiarity with Firewall technologies and IPsec tunnels.
• Excellent hardware and software troubleshooting skills.
• Effective communication and presentation skills.
• Professional appearance, bilingual in English and Afrikaans.
• Capable of working under pressure and managing time efficiently.
• Understanding of time and attendance software and POPIA.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Interested?