It Support Engineer (Manufacturing Environment)

Scitech Placements; Pietermaritzburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an IT Support Engineer to oversee operations across national regions. This role involves providing comprehensive support for IT infrastructure and the BaaN IV ERP system. You'll manage servers, desktops, and laptops, ensuring smooth operations while implementing and monitoring backups. Your expertise in networking technologies and Microsoft tools will be crucial in customizing ERP reports and enhancing user training. Join a forward-thinking team that values effective communication and professional appearance, and make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in IT support and infrastructure management.
• Strong knowledge of networking technologies and Microsoft tools.

Responsibilities

• Provide 1st to 3rd level support for IT infrastructure.
• Manage servers, desktops, and laptops efficiently.

Skills

Networking Technologies (VoIP, VPN)

O365

One Drive

SharePoint

Hardware and Software Troubleshooting

Effective Communication

Time Management

Education

Matric (Grade 12)

Certification in A+, N+, MCSA

BSC Degree in Relevant Field

Tools

BaaN IV ERP System

Firewall Technologies

IPsec Tunnels

Job description

We are recruiting an IT Support Engineer to oversee IT operations across national regions, KZN

The primary responsibility will be to provide 1st to 3rd level support for IT infrastructure and support for the BaaN IV ERP system

MAIN RESPONSIBILITIES :

• Manage servers, desktops, and laptops.
• Implement and monitor backups and recovery.
• Provide ERP system support.
• Assist users with digital tools.
• Enforce and improve policies.
• Oversee firewall and network equipment.
• Maintain and monitor printers.
• Manage IT budget and procurement.
• Suggest IT upgrades to senior team.
• Customize ERP reports and scripts.
• Update website, intranet, email, and IT assets.
• Provide user training.
• Manage 3rd party contracts.

REQUIRED SKILLS AND EXPERIENCE :

• Matric (grade 12) diploma or technical equivalent.
• Certification in A+, N+, MCSA, or a BSC Degree in the relevant field.
• Minimum 10 years of experience.
• Knowledge of networking technologies (VoIP, VPN) and O365, One Drive, SharePoint.
• Familiarity with core Microsoft technologies, Firewall technologies and IPsec tunnels.
• Competent hardware and software troubleshooting skills.
• Effective communication and presentation skills.
• Professional appearance, bilingual in English and Afrikaans.
• Capable of working under pressure and managing time efficiently.
• Understanding of time and attendance software and POPIA.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of their race, sex, disability, religion / belief, sexual orientation, or age.