IT Support Engineer

AECI Limited; Sandton; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology support firm seeks to hire an IT Support Specialist in Sandton. The role involves providing comprehensive IT support, managing incidents, and ensuring compliance with licensing policies. Candidates should demonstrate strong experience with Microsoft Intune and be capable of handling both remote and onsite issues, contributing significantly to the operational efficiency of IT services across multiple business locations.

Qualifications

• Experience with first- and second-line IT support.
• Familiarity with Microsoft Intune (Endpoint Manager).
• Ability to manage devices and enforce compliance.

Responsibilities

• Provide first- and second-line IT support for desktops and devices.
• Log and resolve IT incidents via the ITSM platform.
• Support employee onboarding and offboarding processes.

Skills

IT support

Incident management

Microsoft Intune

Device enrollment

Compliance enforcement

Application packaging

Vendor management

Job description

• Provide first- and second-line IT support for desktops, laptops, mobile devices, printers, and conferencing tools
• Log and resolve IT incidents and service requests via the ITSM platform within defined SLAs
• Support employee onboarding and offboarding, including device setup and access provisioning
• Offer remote and onsite support across all business locations as needed
• Manage and configure Microsoft Intune (Endpoint Manager) for:
• Device enrollment and provisioning
• Compliance and security policy enforcement
• Application packaging and deployment
• Administer local and network printers across all sites
• Monitor print usage and assist with monthly volume reconciliation
• Verify printer-related billing and ensure service provider accuracy
• Arrange and coordinate vendor site visits, including scheduling and access
• Travel to remote or regional offices when necessary to support vendor engagements or onsite issues
• Liaise with external service providers across various IT domains (network, printing, VoIP, etc.)
• Provide operational support for IT rollouts, including:
• SharePoint Online migrations
• Multi-Factor Authentication (MFA) enablement
• VoIP system deployment and user adoption
• Deployment of new enterprise software or security tools
• Assist in tracking and reconciling software licenses across supported systems
• Maintain up-to-date IT asset records and documentation
• Ensure compliance with licensing and endpoint management policies