IT Support Engineer

Provide comprehensive IT support, ensuring the smooth operation of IT systems and infrastructure while effectively communicating with both technical and non-technical stakeholders. This includes managing system operations, troubleshooting issues, implementing updates, and contributing to policy development.

Administrative Support & System Maintenance
Provide administrative support for IT systems, ensuring smooth day-to-day operations and proactively addressing technical issues to minimise disruption.

1. Cross-Functional Collaboration
   Collaborate with cross-functional teams to plan, implement, and maintain robust IT infrastructure solutions aligned with business needs.
2. Troubleshooting & Incident Management
   Assist in the identification, troubleshooting, and resolution of hardware and software issues on both desktop and server environments, ensuring minimal downtime and high productivity.
3. Onsite Hardware & Software Maintenance
   Perform onsite installation, updates, and repairs for computer systems, peripherals, and software, ensuring optimal performance and user satisfaction.
4. Technical Communication & Customer Support
   Deliver clear and effective communication to both technical and non-technical users, ensuring a high level of customer service and understanding.
5. User Account & Access Management
   Manage user accounts, permissions, and access controls across systems and platforms in compliance with company security policies.
6. Asset Management
   Track and maintain accurate records of hardware and software inventory.

Preferred Certifications:

1. CompTIA A+ / Network+ / Security+
2. Microsoft Certified: Modern Desktop Administrator Associate
3. ITIL Foundation (Advantageous)
4. Cisco CCNA (Advantageous)

Education:

1. Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
2. Grade 12 or Equivalent

1. 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
2. Experience supporting a hybrid or remote workforce is a plus
3. Experience with Active Directory, SQL, Exchange, Networking Infrastructure

1. Strong communication skills: Able to explain technical issues to non-technical users
2. Customer service mindset: Polite, patient, and empathetic under pressure
3. Analytical thinking: Efficient root cause analysis and troubleshooting
4. Team collaboration: Experience working with cross-functional or remote teams
5. Time management: Able to prioritise incidents and balance workload
6. Adaptability: Can quickly learn new systems, tools, or technologies