It Support Engineer

Aeci; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in South Africa is seeking an IT Support Specialist to provide comprehensive support for desktops, mobile devices, and conferencing tools. The role involves incident resolution, managing IT assets, and coordinating vendor engagements. Ideal candidates should possess strong skills in device management, incident logging, and service provider coordination.

Qualifications

• Experience with IT support for desktops, laptops, mobile devices, and printers.
• Ability to manage incidents through an ITSM platform.
• Knowledge of Microsoft Intune for device provisioning and security.

Responsibilities

• Provide first- and second-line IT support across all business locations.
• Log and resolve IT incidents and service requests within SLAs.
• Support employee onboarding and offboarding, managing device setup.

Skills

IT support

Device management

Incident resolution

Printer management

Vendor coordination

Tools

Microsoft Intune

ITSM platform

SharePoint Online

VoIP systems

Job description

Provide first- and second-line IT support for desktops, laptops, mobile devices, printers, and conferencing tools

Log and resolve IT incidents and service requests via the ITSM platform within defined SLAs

Support employee onboarding and offboarding, including device setup and access provisioning

Offer remote and onsite support across all business locations as needed

Manage and configure Microsoft Intune (Endpoint Manager) for :

Device enrollment and provisioning

Compliance and security policy enforcement

Application packaging and deployment

Administer local and network printers across all sites

Monitor print usage and assist with monthly volume reconciliation

Verify printer-related billing and ensure service provider accuracy

Arrange and coordinate vendor site visits, including scheduling and access

Travel to remote or regional offices when necessary to support vendor engagements or onsite issues

Liaise with external service providers across various IT domains (network, printing, VoIP, etc.)

Provide operational support for IT rollouts, including :

SharePoint Online migrations

VoIP system deployment and user adoption

Deployment of new enterprise software or security tools

Assist in tracking and reconciling software licenses across supported systems

Maintain up-to-date IT asset records and documentation

Ensure compliance with licensing and endpoint management policies