IT Support Engineer

Future Africa Consulting (Pty)Ltd; Centurion; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading IT consulting firm in South Africa is seeking an experienced IT Support Specialist to diagnose and resolve technical issues, provide user training, and document IT processes. The ideal candidate holds a diploma in IT and relevant certifications with at least 3 years of experience in end-user support. This position offers an opportunity to work in a dynamic environment focused on tech solutions.

Qualifications

• Minimum 3 years of relevant experience.
• 2–3 years in end-user support.
• Familiarity with hardware and software troubleshooting.

Responsibilities

• Accurately diagnose hardware, software, and network issues.
• Provide hands-on support and guidance to users.
• Maintain detailed records of IT transactions and support activities.
• Develop training materials and conduct sessions.

Skills

Technical troubleshooting

User training

Documentation skills

Education

Diploma in IT or related field

Certifications: A+, N+, MCSE

Job description

Key Responsibilities

1. IT Diagnostics
   • Accurately diagnose hardware, software, and network issues.
   • Investigate and resolve problems using technical manuals and user feedback.
   • Stay updated with the latest tech trends through trade publications and seminars.
2. Technical Assistance
   • Provide hands-on support and guidance to users.
   • Assist with software installations and troubleshooting.
   • Set up and configure equipment for employee use.
3. Data & Documentation Management
   • Maintain detailed records of IT transactions and support activities.
   • Document standard operating procedures for equipment maintenance and repairs.
4. End-User Training
   • Develop training materials and conduct sessions on hardware/software usage.
   • Empower users with knowledge to navigate systems confidently.
5. Device & System Management
   • Software:
     • Test and monitor performance.
   • Hardware:
     • Oversee installations and conduct performance checks.
   • Operating Systems:
     • Execute commands and verify system functionality.
6. Governance
   • Adhere to governance protocols in support processes.
   • Participate in governance committees and contribute to informed decision-making.

Minimum Requirements

• Diploma in IT or related field
• Certifications: A+, N+, MCSE (or equivalent)
• Minimum 3 years of relevant experience
• 2–3 years in end-user support