IT Support at QES

QE Services IT Recruitment; Somerset West; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company specializing in automotive products seeks a Technical Product Support Specialist in Somerset West. The role involves providing customer support, managing technical infrastructure, and requires expertise in IT and a motorcycle driver's license. Ideal candidates will have a background in customer-centric roles and a passion for motorcycles.

Qualifications

• 3+ years in technical customer support.
• Software testing experience required.
• Motorcycle driver’s license necessary.

Responsibilities

• Provide technical product support.
• Manage technical infrastructure and office support.
• Report on customer support trends.

Skills

Diagnostic tools

Problem-solving abilities

Excellent communication

Planning and organizing

Education

Tertiary qualification in a technical field

Grade 12 / Matric

Tools

Microsoft Office Suite

SAGE

Job description

My client based in Cape Town (Somerset West) is currently looking for a Technical Product Support Specialist to join them on a permanent basis.

The ideal candidate will be a motorcycle enthusiast or familiar with the industry (Automotive), passionate about IT, and possess a motorcycle driver’s license. The role is full-time in-office in Somerset West.

Employer

We solve complex problems and develop leading niche products known for their reliability and superior build quality. The purpose of the role is to provide our customers and employees with excellent technical and product support.

Key Outcomes of the Role

• Provide customer support
• Identify support trends for product improvement and report on these
• Assist with improvement of support delivery services (new ways of doing)
• Assist with fleet maintenance
• Assist with office infrastructure management

Key Responsibilities

• Provide technical product support
• Report on customer support trends and improvements
• Test software
• Maintain fleet (motorcycles)
• Manage office technical infrastructure
• Manage company online presence and contribute to technical forums

Required Experience

• Customer support: 3 to 4 years
• Information Technology Infrastructure Library (ITIL): 3 to 4 years
• Technical hardware: 3 to 4 years
• Diagnostic analysis of software/hardware failures: 3 to 4 years

Candidate Requirements

Qualifications and Experience Required

• A tertiary qualification in a technical field
• Motorcycle driver’s license
• Minimum of 3 years in technical customer support
• Software testing experience

Knowledge & Skills Required

• Diagnostic tools
• Relevant technical product knowledge
• Good knowledge of various desktop and mobile operating systems
• Excellent knowledge of IT infrastructure, networking, and related systems and devices
• Good understanding of software and its interface with IT systems
• Some firmware knowledge would be advantageous
• Proficiency with Microsoft Office Suite
• SAGE experience
• Planning and organizing skills
• Problem-solving abilities
• Exceptional written and verbal communication skills
• Aptitude for vehicle-related diagnostics and technical hardware/software
• Ability to learn new technical information rapidly
• Motorcycle enthusiast

Candidate Profile Requirements

• Customer-centric
• Resourceful and proactive in issue resolution
• Ability to organize, multitask, prioritize, and work under pressure
• Initiative
• Team-oriented
• Detail-oriented

If you meet these requirements and would like to apply, please send your CV to [Email Address Removed].

Desired Skills

• Client Support
• User Support
• Product Knowledge
• Software Service Support
• Automotive
• Motorcycle

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Grade 12 / Matric