IT Support Associate - Level IV

Cummins West Africa Limited; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading technology firm in Gauteng is seeking a talented IT Support Associate to deliver efficient IT operational support and mentor junior staff. The ideal candidate will have experience in technical support, a strong analytical mindset, and proficiency in MDM platforms. This full-time role involves diagnosing complex issues, driving improvements, and managing telecommunications systems. Join a team focused on delivering top-notch IT solutions.

Qualifications

• Proven experience in mobile connectivity and handset lifecycle management.
• Significant experience in a technical support role.
• Hands-on experience supporting both fixed and mobile telecommunications.

Responsibilities

• Deliver reliable IT operational support for systems and resources.
• Diagnose and resolve complex hardware and software issues.
• Lead and mentor junior IT Support Associates.

Skills

Analytical mindset

Strong communication skills

Proactive troubleshooting

Calm under pressure

Education

Matric/Grade 12 or equivalent

IT related qualification/certification

Tools

Microsoft Intune

Samsung Knox

ServiceNow

JIRA

Job description

Get AI-powered advice on this job and more exclusive features.

Description

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa.

Description

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa.

In this role, you will make an impact in the following ways:

• Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users.
• Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity.
• Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance.
• Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery.
• Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams.
• Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards.
• Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects.
• Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management.
  
  

Responsibilities

To be successful in this role you will need the following:

• A structured, analytical mindset to solve complex technical problems using industry-standard methodologies and root cause analysis.
• Strong interpersonal and communication skills to effectively support and guide non-technical users through technical challenges.
• A proactive and creative approach to troubleshooting, with a continuous improvement mindset that drives innovation and efficiency.
• The ability to stay calm and focused under pressure, ensuring reliable support and sound decision-making in high-stakes situations
  
  

Qualifications

Education/ Experience:

• Matric/Grade 12, or equivalent
• An IT related qualification/certification
• Proven experience in mobile connectivity, SIM provisioning, and handset lifecycle management.
• Significant experience in a technical support role.
• Hands-on experience supporting both fixed and mobile telecommunications systems.
• Proficiency in MDM platforms such as Microsoft Intune and Samsung Knox.
• Experience with helpdesk systems (e.g., ServiceNow, JIRA), ticket resolution, and remote support tools.
  
  

Added Advantage

• Experience with APC UPS systems, including battery maintenance and monitoring.
• Familiarity with server infrastructure, data closets, and desktop support.
• Knowledge of ERP systems such as SAP S/4HANA, particularly in raising purchase requisitions.
  
  

Certifications (Highly Recommended Or Advantageous)

• CompTIA A+ / Network+ Microsoft Certification
• ITIL Foundation Certification
• MDM-specific certifications (e.g., Microsoft Intune, Samsung Knox)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Cummins West Africa Limited by 2x

Get notified about new Information Technology Associate jobs in Gauteng, South Africa.

Boksburg, Gauteng, South Africa 1 week ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 1 week ago

Centurion, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 3 days ago

Centurion, Gauteng, South Africa 5 days ago

Junior Data Warehouse Developer MMH250702-1

Centurion, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 6 months ago

Lead, Technical (Murex Back Office) (Global Markets)

Johannesburg, Gauteng, South Africa 3 days ago

Rand West City, Gauteng, South Africa 8 months ago

Centurion, Gauteng, South Africa 3 months ago

Lead, Technical (Murex Production Support) (Global Markets)

Johannesburg, Gauteng, South Africa 2 days ago

Pretoria, Gauteng, South Africa 11 hours ago

City of Johannesburg, Gauteng, South Africa 2 days ago

Bedfordview, Gauteng, South Africa 1 month ago

Centurion, Gauteng, South Africa 5 days ago

Pretoria, Gauteng, South Africa 5 days ago

City of Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.