IT Support and Security Engineer L3

The Legends Agency; Cape Town; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading IT Managed Services Provider seeks an IT Support and Security Engineer L3 to deliver advanced IT support and cybersecurity solutions. This remote role offers significant opportunities for career progression, involving Level 3 support, client system management, and leading IT projects, suited for a technically skilled individual looking for a dynamic environment.

Benefits

Paid time off

Tenure incentives

Immigration sponsorship opportunities

Qualifications

• 5+ years in IT technical support, preferably in MSP environments.
• 3+ years of Windows Server and desktop support.
• Proven experience with firewalls, networks, and M365/Azure management.

Responsibilities

• Provide Level 3 support for desktop, server, and network environments.
• Lead customer onboarding/offboarding and manage multiple IT projects.
• Implement cybersecurity assessments and best practices.

Skills

IT Support

Network Engineering

Cybersecurity

Cloud Engineering

Project Management

Education

Degree or diploma in IT or a related field

Tools

ConnectWise

Kaseya

Job description

IT Support and Security Engineer L3

Join a High-Growth Australian MSP Remote Role (Darwin Hours)

IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours)

About Our Client

Our client is a fast-growing Australian IT Managed Services Provider with a dynamic, mission-driven team supporting a diverse clientele across sectors such as medical, construction, dental, non-profit, manufacturing, and retail. Their service suite includes cybersecurity, cloud infrastructure, VoIP, access control, video surveillance, and disaster recovery. They value precision, predictability, and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression, they offer benefits like paid time off, tenure incentives, and even immigration sponsorship opportunities after two years.

The Role: IT Support and Security Engineer L3

This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. You'll handle L3 technical escalations, manage client systems, implement solutions, and lead small to medium-sized IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.

Key Responsibilities

• Provide Level 3 support for desktop, server, and network environments
• Handle escalation tickets from the service desk and mentor junior technicians
• Lead customer onboarding/offboarding and manage multiple IT projects
• Configure, troubleshoot, and maintain Windows Server, Active Directory, SQL Server, and DNS/DHCP setups
• Implement cybersecurity assessments and best practices
• Manage cloud-based infrastructure, including Microsoft Azure, M365, and Intune
• Utilize RMM tools to proactively monitor and resolve issues
• Ensure precise time tracking, documentation, and knowledge sharing
• Participate in the on-call rotation for emergency support and maintenance

About You

• 5+ years in IT technical support, preferably in multi-site or MSP environments
• 3+ years of Windows Server and desktop support
• 2+ years with firewalls, networks, and M365/Azure management
• Proven experience with ConnectWise, Kaseya, or similar MSP tools (preferred)
• Excellent verbal and written communication with strong customer service skills
• Detail-oriented, deadline-driven, and highly organized
• Problem-solver with a tenacious, proactive approach
• Comfortable working Australian hours and participating in on-call rotations
• Degree or diploma in IT or a related field (preferred)

Desired Skills:

• It Support
• Helpdesk
• Network Engineering
• Cybersecurity
• Cloud Engineering
• Project Management
• Customer Success
• Client Services
• System Administration
• Healthcare
• Construction
• Retail
• Manufacturing