IT Support

LINKFIELDS INNOVATIONS (PTY) LTD; Midrand; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative firm is looking for a proactive IT Support Specialist to join their dynamic team. This role involves providing technical assistance to end-users, diagnosing hardware and software issues, and ensuring optimal functionality of IT systems. The ideal candidate will have a strong background in computer science and be well-versed in Windows and macOS operating systems. With responsibilities ranging from troubleshooting to system administration, this position offers a chance to make a significant impact in a collaborative environment. If you are passionate about technology and eager to support users in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Strong knowledge of Windows/macOS and Microsoft Office Suite.
• Experience with ITSM tools like ServiceNow or Jira.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Assist in setting up and configuring new hardware and software.
• Maintain logs of support requests and resolutions.

Skills

Problem-solving skills

Analytical skills

Communication skills

Windows operating system

macOS operating system

Microsoft Office Suite

Basic networking concepts

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

ServiceNow

Jira

Microsoft Azure

AWS

VMware

Citrix

Job description

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

Responsibilities and Duties

• Technical Support :

Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.

• Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
• System Administration :

Assist in setting up and configuring new hardware and software.

• Monitor and maintain computer systems and networks.
• Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
• Documentation & Reporting :

Maintain detailed logs of support requests and resolutions in a ticketing system.

• Create and update technical documentation, including user guides and FAQs.
• Preventative Maintenance :

Perform routine system updates, backups, and patch management.

• Ensure compliance with IT security policies and standards.

Liaise with third-party vendors for hardware repairs and software issues.

• Provide basic IT training to staff and recommend best practices for system usage.

Desired Experience & Qualification

• Educational Background :

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Technical Skills :

Strong knowledge of Windows / macOS operating systems, Microsoft Office Suite, and common enterprise applications.

• Familiarity with basic networking concepts (TCP / IP, DNS, DHCP).
• Experience with ITSM tools (e.g., ServiceNow, Jira).
• Soft Skills :

Excellent problem-solving and analytical skills.

• Strong verbal and written communication abilities.
• Ability to work both independently and collaboratively in a team environment.
• Preferred Qualifications

Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).

• Experience with cloud platforms like Microsoft Azure or AWS.
• Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).