IT Support

Tower Group South Africa (PTY) Ltd; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the automotive sector is seeking an IT Support professional in Gqeberha. The role involves user setup, troubleshooting, and network support, with a requirement for a National Diploma or equivalent in IT, along with 2-3 years of related experience. This is an opportunity to advance in a collaborative IT environment.

Qualifications

• Grade 12 School Leaving Certificate.
• Minimum of 2-3 years in a similar role.

Responsibilities

• Setup new users.
• Diagnose and resolve user problems.
• Assist users in maximising IT investments.
• Provide security training and awareness programs.
• Desktop support.
• LAN support including IP devices and troubleshooting.
• Basic server administration.

Skills

Problem-solving

Technical support

User training

Network troubleshooting

Education

National Diploma or Degree in Information Technology

Tools

Windows

Mimecast

CAD software

Job description

Our client in the automotive manufacturing industry is seeking an IT Support candidate to join their team based in Port Elizabeth.

MINIMUM REQUIREMENTS

• Grade 12 School Leaving Certificate.
• National Diploma or Degree in Information Technology or equivalent.
• Minimum of 2-3 years in a similar role.

MAIN JOB FUNCTIONS

1. Setup new users.
2. Diagnose and resolve user problems.
3. Assist users in maximising IT investments, such as explaining Mimecast and email options.
4. Provide security training and awareness programs for users.
5. Ensure users log in properly.
6. Desktop support.
7. LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi, etc. Troubleshoot and log calls with suppliers.
8. Communicate with head office.
9. WAN support; act as the onsite liaison for suppliers regarding installations and repairs.
10. Perform basic server administration, such as adding users, changing passwords, administering disk space and file permissions, and assisting users with drive mappings.
11. Ensure systems are up to date with anti-virus and Windows updates, logging and coordinating updates with head office.
12. Oversee site backups, ensuring they are successful; these are centrally managed but require local administration.
13. Monitor power supply, UPS, and generators where applicable, reporting maintenance needs.
14. Maintain software licensing records, report unlicensed software, and manage local software purchases like CAD software.
15. Perform administrative duties as needed, including obtaining quotes, following procurement processes, and liaising with suppliers.
16. Assist suppliers and work collaboratively with a team of IT support staff nationally.
17. Support and mentor junior staff in the region.
18. Participate in continuous improvement initiatives.
19. Handle general IT administration tasks such as filing and record keeping.