IT Specialist

Execustaff; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A reputable IT service provider in Gauteng is seeking an IT Specialist to manage and maintain IT and network environments. The role focuses on developing strategic IT plans, ensuring network security, providing remote support, and managing IT assets. Ideal candidates will have 4-7 years of experience in IT and knowledge of relevant systems including A+, N+, and MCSE/MCITP. This position may require occasional regional and international travel.

Benefits

Health benefits

Travel opportunities

Qualifications

• Minimum 4-7 years experience in IT.
• Good understanding of networks and servers.
• Experience with IT procedures and processes.

Responsibilities

• Develop and implement IT strategy.
• Maintain network infrastructure and security.
• Manage IT assets and support users effectively.
• Conduct regular system audits.

Skills

Network security management

Windows operating systems knowledge

Remote support

Antivirus management

Asset management

Education

Certification in A+, N+, MCSE/MCITP

Tools

Microsoft 365

Cisco switches and routers

Symantec server

Job description

IT Specialist is to manage and maintain the IT / Network environment, interact with all parts of the business and provide support to ensure achievement of high levels of productivity.

This includes : IT Plan / Processes & Policies / Network Infrastructure Design, Security and System / Management of Hardware and Software / Prevention Methods / Antivirus Programs / Inventory / Projects / Global Security Index.

Key duties

IT Strategy / Plan

• Develop and implement strategic and business plan for the IT department.
• Maintain information technology plan by researching and implementing technological solutions.
• Monitor organization's effectiveness and efficiency by supporting business.
• Directs technological research into assisting company to achieve its goals, practices, and end user projects.
• Verifies application results by conducting system audits of technologies implemented.

IT Processes and Policies

Improve processes and policies to ensure that challenges and needs of the business are met.

Maintain continuous Network support to ensure efficiency in the business.

Increase turnaround time for query resolutions to ensure customer expectations and improve overall business performance.

Monitor adherence to processes to ensure compliance.

All support request for assistance to be addressed within existing turnaround time.

Ensure all IT contracts are in line with company requirements and objectives.

Network Infrastructure design, security and system

Maintain Network Infrastructure.

Management of network security.

Maintain security from PIP etc.

Management of all IT Projects.

Data and voice patch cabinets, always ensuring client data and voice connectivity.

Ensure network availability at all times as per business requirements to ensure productivity is not affected and also to prevent loss of time due to unavailability of the network.

Network and information security to ensure confidentiality.

Manage company IT assets / equipment to minimize financial loss to company.

Management of Hardware and Software

Sound Knowledge of various Windows operating systems.

Patch management for clients pc’s.

Effective Desktop, laptop and end user support (+ / - 200 Clients).

Remote Support to Branch offices.

Manage the range of printers.

Planning, implementation and management of the various types of network printers and their accessories.

Manage service calls with suppliers.

Operating systems and interface with the printers.

Managing the print server and print monitoring software.

Managing the Symantec secondary server.

Manage all Cisco switches, routers and Access Points.

Pro-active prevention methods

Web based mail systems.

Manage e-mail accounts, which are requested via above system.

Correspond with Europe Information Centre (EIC), via Company call loggingsystem (E-spoc), for support on email and networks.

Manage clients Microsoft 365.

Weekly checks on Antivirus programs, server logs, spyware

Effective operating system, patch management.

Regular backup for servers.

Processing of all invoices (Data lines, all printers, all hardware installations) and making sure all the books is clean.

Doing all stock inventory of laptops, desktops, LCD screens and maintaining the system it’s all on.

Working with all encryption related issues and supporting the software and maintaining the Waterwall server, from server to user to support from Overseas HQ.

Inventory and payments and fixed assets tagging

Perform and manage bi-annual Asset count using TAMS system.

Loading ITMS hardware / software request of IT equipment in a cost effective manner for authorization.

Monitor and ensure payment of invoices is done on due dates.

Projects

Outlook migration from EP mail to Outlook 365.

Local PC to Cloud PC migration.

Network infrastructure upgrade.

ERP migration to SAP.

Global Security Index

Follow the GSI HQ manual and update the GSI portal monthly for thefollowing categories :

Security Management

Technology Security

Personal Information

Physical security

Required Experience

Min. 4 - 7yrs experience working in IT related field

Experience and knowledge of IT procedures

Good understanding of networks and servers etc.

Knowledge of the following related systems : A+,N+,MS Office – Basic to Advanced, MCSE / MCITP

Travel Requirements

2 x Regional Trips yearly if required.

2 x International trips yearly if required.