IT Specialist

Execustaff Recruiting Services; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading recruitment agency in Johannesburg is seeking a skilled IT Manager to implement and manage strategic IT plans and maintain network security. The ideal candidate has 4-7 years of experience in IT, with strong knowledge of networks, servers, and relevant systems. This is an on-site position requiring effective problem-solving skills and the ability to support approximately 200 clients.

Qualifications

• Experience in handling IT support for approximately 200 clients.
• Ability to manage network infrastructure and security.
• Capacity to conduct regular system checks and maintenance.

Responsibilities

• Develop and implement IT strategic plans.
• Manage network security and infrastructure.
• Oversee IT hardware and software management.

Skills

Knowledge of IT procedures

Good understanding of networks and servers

Microsoft Office (Basic to Advanced)

Time management

Problem-solving skills

Education

Minimum 4-7 years of experience in the IT field

Knowledge of systems like A+, N+, MCSE / MCITP

Tools

Cisco switches

Symantec secondary server

Outlook 365

SAP

Job description

Key duties

IT Strategy / Plan

• Develop and implement strategic and business plans for the IT department.
• Maintain the information technology plan by researching and implementing technological solutions.
• Monitor the organization's effectiveness and efficiency by supporting business operations.
• Direct technological research to assist the company in achieving its goals, practices, and end-user projects.
• Verify application results by conducting system audits of technologies implemented.

IT Processes and Policies

• Improve processes and policies to meet the challenges and needs of the business.
• Maintain continuous network support to ensure business efficiency.
• Increase turnaround time for query resolutions to meet customer expectations and improve overall business performance.
• Monitor adherence to processes to ensure compliance.
• Address all support requests within the existing turnaround time.
• Ensure all IT contracts align with company requirements and objectives.

Network Infrastructure Design, Security, and Systems

• Maintain network infrastructure.
• Manage network security.
• Maintain security from PIP, etc.
• Manage all IT projects.
• Ensure client data and voice connectivity through data and voice patch cabinets.
• Ensure network availability at all times as per business requirements to prevent productivity loss.
• Maintain network and information security to ensure confidentiality.
• Manage company IT assets and equipment to minimize financial loss.

Management of Hardware and Software

• Have sound knowledge of various Windows operating systems.
• Manage patches for client PCs.
• Provide effective support for desktops, laptops, and end-users (approx. 200 clients).
• Provide remote support to branch offices.
• Manage printers, including planning, implementation, and management of various types of network printers and accessories.
• Coordinate service calls with suppliers.
• Manage operating systems and interface with printers.
• Manage the print server and monitoring software.
• Manage the Symantec secondary server.
• Manage all Cisco switches, routers, and access points.

Proactive Prevention Methods

• Manage web-based mail systems and email accounts requested via these systems.
• Coordinate with Europe Information Centre (EIC) via the company call logging system (E-spoc) for email and network support.
• Manage clients' Microsoft 365 accounts.

Weekly Checks

• Perform weekly checks on antivirus programs, server logs, and spyware.
• Ensure effective operating system and patch management.
• Perform regular backups for servers.
• Process all invoices related to data lines, printers, and hardware installations, ensuring records are accurate.
• Maintain stock inventory of laptops, desktops, LCD screens, and ensure system updates.
• Support encryption issues and maintain Waterwall server from server to user support from overseas HQ.

Inventory, Payments, and Fixed Assets Tagging

• Conduct bi-annual asset counts using the TAMS system.
• Manage IT hardware/software requests cost-effectively for approval.
• Monitor and ensure timely payment of invoices.

Projects

• Migration from EP mail to Outlook 365.
• Migration of local PCs to Cloud PCs.
• Network infrastructure upgrade.
• ERP migration to SAP.

Global Security Index

• Follow the GSI HQ manual and update the GSI portal monthly in categories such as Security Management, Technology Security, Personal Information, and Physical Security.

Required Experience

• Min. 4-7 years of experience in the IT field.
• Knowledge of IT procedures.
• Good understanding of networks and servers.
• Knowledge of systems like A+, N+, MS Office (Basic to Advanced), MCSE / MCITP.

Travel Requirements

• Two regional trips yearly, if required.
• Two international trips yearly, if required.