IT Solutions Consultant

The Recruitment Pig; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A reputable IT solutions provider in Johannesburg is seeking a skilled Technical Consultant to provide second-line technical support and consultation. This role involves troubleshooting, systems management, and collaboration with the support team. The ideal candidate will have an MCSE/MCSA certification, extensive server support experience, and strong networking knowledge. Competitive compensation and benefits include medical aid contribution and company travel reimbursements.

Benefits

50% contribution to medical aid

Company-provided laptop

Reimbursement for company travel

Qualifications

• Minimum five years of server support and maintenance experience.
• Proven experience in networking and firewall configuration.
• Strong knowledge of backup solutions and remote support applications.

Responsibilities

• Provide client support and troubleshoot issues on-site and remotely.
• Install, configure, and support Microsoft server operating systems.
• Conduct remote administration of servers and propose risk remediation.

Skills

Server support

Networking configuration

Technical troubleshooting

Active Directory

Communication skills

Education

International MCSE / MCSA certification

Matriculation certificate

A+, Server+, N+ qualifications

Tools

Microsoft server operating systems

Veeam backup solutions

VPN and RDP

Job description

Overview

An established and reputable managed IT solutions partner, based in Sandton, is seeking a skilled and proactive Technical Consultant to join our team. We specialize in providing end-to-end IT infrastructure solutions and support for South African SMEs, ensuring our clients can focus on their core business without the burden of technology challenges. Our mission is to deliver seamless connectivity, innovative software, and robust security, and we are looking for a professional who shares our commitment to excellence. This role is for a dedicated individual who can provide second-line technical support and strategic consultation. You will be a key point of contact for clients, handling a range of responsibilities from system troubleshooting to the implementation of new solutions.

Responsibilities

• Client Support and Troubleshooting: Respond to and resolve support calls both on-site and via remote connection, assisting customers telephonically as needed.
• Systems Management: Install, configure, and support Microsoft server operating systems and application software. Perform general hardware installation and troubleshooting on servers and networking equipment.
• Infrastructure & Security: Conduct remote administration of servers and networks, identify potential risks, and propose remediation strategies.
• Project and Administration: Compile configuration documentation for client sites and manage orders, follow-ups, and service repairs with external suppliers.
• Team Collaboration: Provide second-line escalation for technical issues from the helpdesk and assist with the management of the support team.

Qualifications and Experience

• A matriculation certificate is required.
• You must hold an International MCSE / MCSA or equivalent certification, as well as an A+, Server+, N+ or similar qualification.
• At least five years of server support and maintenance experience is essential.
• Proven experience in networking and firewall configuration and administration.
• Strong knowledge of backup solutions, including Veeam, and proficiency with remote support applications such as VPN and RDP.
• Advanced knowledge of Active Directory and experience with Office 365 configuration and administration are necessary.
• A solid understanding of TCP/IP networking, server hardware (including RAID), and troubleshooting procedures is required.

Required Attributes

• The ideal candidate is an analytical and organized individual who can work unsupervised and manage multiple tasks effectively.
• You should be a methodical thinker with a strong attention to detail, capable of working well both alone and as part of a team.
• Excellent communication, interpersonal skills, and a professional demeanor are a must.
• You should also be self-motivated, passionate about technology, and capable of working under pressure.
• The role requires a well-presented individual who is IT security-focused.

Compensation & Benefits

• Cost to company (CTC) between R35,000 and R45,000, dependent on qualifications, experience, and skill level.
• The company contributes 50% to your medical aid.
• You will receive reimbursement for company travel and a company-provided laptop.
• Overtime is compensated in the form of commission.
• The role requires you to have your own transport and the ability to work after hours on short notice.