IT Service Desk Technician (Audio & Visual)

Gijima Holdings; Johannesburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading company in Johannesburg seeks an IT Technician to provide 1st and 2nd line support while managing AV equipment and supporting live-streamed events. The ideal candidate will have a degree in Information Technology or a related field, along with 5-8 years of experience in IT support and strong troubleshooting skills.

Qualifications

• 5-8 years' experience in Service Desk / IT support.
• Microsoft certifications advantageous.
• Proven AV equipment management experience.

Responsibilities

• Provide 1st and 2nd line IT support with AV focus.
• Set up and manage AV equipment in events.
• Coordinate and support internal and external live-streamed events.

Skills

Troubleshooting

Communication

Stakeholder engagement

Education

BSc / BA in Information Technology, Computer Science, or IT Engineering

Tools

Microsoft technologies

OBS

Restream

MS Teams

Zoom

Job description

• Degree : BSc / BA in Information Technology, Computer Science, or IT Engineering. (This is a MUST )
• Certifications : Microsoft certifications will be advantageous.
• Experience : 5 8 years' experience in a Service Desk / IT support environment using Microsoft technologies. (This is a MUST )
• Experience with live-streaming platforms (OBS, Restream, MS Teams, Zoom).
• Proven track record in handling AV equipment and coordination of hybrid events.
• Strong troubleshooting, communication, and stakeholder engagement skills.

Key Responsibilities

• Provide 1st and 2nd line IT support for all users, with a special focus on AV and unified communication tools.
• Set up, manage and maintain AV equipment (projectors, cameras, speakers, TVs, lighting systems) in meeting rooms and events.
• Coordinate and support all internal / external AV and live-streamed events.
• Troubleshoot and resolve escalated incidents and ensure smooth technical operations.
• Provide post-production support including video editing and uploading of recorded sessions.
• Manage AV asset lifecycle, inventory, and service documentation.
• Train end-users and create easy-to-follow AV user guides.
• Support Senior IT Service Desk Technician as backup during high-demand periods or absence.

Please note : If you have not heard from us by 19 June 2025 , please consider your application unsuccessful.

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It Technician • Johannesburg, South Africa