It Service Desk Technician (Audio And Visual)

Data Centrix; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in Johannesburg is looking for an IT Support Technician to provide comprehensive technical support across the organization. The ideal candidate will have a solid foundation in IT, experience with audio-visual systems, and excellent customer service skills, ensuring a seamless operational environment for internal and external events.

Qualifications

• 5 to 8 years experience in an IT Service Desk environment.
• Microsoft certifications will be beneficial.
• Proficiency in English with excellent communication skills.

Responsibilities

• Provide 1st and 2nd level IT support across the organization.
• Coordinate AV events, setup, and troubleshooting.
• Assist in live streaming for events and maintain equipment.

Skills

Communication

Audio-visual conferencing systems

Diagnosing technical issues

Digital/analogue audio mixing software

Live streaming technologies

Computer systems knowledge

Customer-oriented

Education

BSc / BA in IT / Computer Science / Information Technology

Tools

OBS Studios

Restream

Zoom

MS Teams

Job description

Requirements :

• BSc / BA in IT / Computer Science / Information Technology or Computer Science / IT Engineering.
• Microsoft certifications will be beneficial.
• 5 to 8 years experience in an IT Service Desk environment, with experience in communication, audio-visual conferencing systems, and diagnosing and resolving basic technical issues.
• Proven ability to use digital/analogue audio mixing software for video and sound editing, and various digital signage solutions.
• Experience with live streaming technologies such as OBS Studios, Restream, Zoom, or MS Teams is advantageous.
• Knowledge of operational characteristics and techniques used in live sound equipment, live streaming, and AV programs.
• Good understanding of computer systems, mobile devices, and other tech products.
• Tech-savvy with working knowledge of office automation products, databases, and remote control.
• Proficiency in English, excellent communication skills, customer-oriented, and cool-tempered.

Overall Responsibilities :

• Provide 1st and 2nd level IT support across the organization, applying a Customer First culture.
• Oversee general maintenance and ensure daily operations, including the functionality of meeting room AV equipment such as projectors, cameras, speakers, and TVs.
• Resolve escalations and critical incidents, and identify areas causing tension affecting interpersonal dynamics.
• Coordinate all internal and external AV events, including setup, operation, and coordination of AV requirements.
• Troubleshoot issues faced by end-users of PCs, laptops, and mobile phones, providing solutions.
• Provide live streaming for events, post-production editing, recording meetings, and maintaining equipment used in live events.
• Assist the Senior IT Service Desk Technician and ensure service delivery in their absence.
• Develop and deploy solutions for computer-related problems, keep users informed about ticket status, and confirm resolution of issues.