IT Service Desk Technician

PERI; Vanderbijlpark; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading IT services provider is looking for an IT Support Specialist to troubleshoot infrastructure problems and manage user support in Vanderbijlpark. The ideal candidate should have MCSE certification and experience with remote software installations. This position requires teamwork, excellent communication skills, and the ability to work under pressure while ensuring high-quality service delivery.

Qualifications

• Experience in software installation and customer training.
• Knowledge of LAN and WAN networking technologies is advantageous.
• Experience with cloud-based technologies and IT hardware support.

Responsibilities

• Provide second-level support, software installation, and customer training.
• Monitor and maintain network and printer infrastructure.
• Document methods to improve team performance.

Skills

Problem-solving

IT support

Communication

Teamwork

Education

MCSE certification

Tools

Remote access software

IT hardware

Service Management tools

Job description

GEO Holdings

Role Summary

To trouble shoot IT / Infrastructure problems, manage users, hardware, servers and clients. Software management and support services. Network and Security support.

Key Responsibilities

• Responsible for second-level support, software installation, customer training and preventative maintenance in a large enterprise Windows network
• Improvement of the Service quality and realization of internal processes.
• Supporting global infrastructure rollouts and other IT projects.
• Installation and configuration of clients via DSM (Computer support)
• IT Assets Management / Procurement Management (Ivanti)
• Monitor and maintenance of local network infrastructure
• Monitor and maintenance of printer infrastructure
• Identifying and logging potential IT problems. Prioritizing work in line with the appropriate service targets
• Documenting methods and techniques to improve overall team performance
  
  

Interfaces/Internal Customers/ Suppliers

This position works closely with other team members in resolving customer issues and requests

• Subsidiaries of IT HUB Middle East Africa
• Other IT HUBS
• IT Administrators
• Service Owners
• External Service Providers
  
  

Qualifications And Experience

• MCSE (Microsoft Certified Systems Engineer) certification
• Knowledge of project- and service management
• Good knowledge and experience of remote access software and remote software installations, Networks, Telephony, printing, together with good knowledge and experience of IT hardware support, cloud-based technologies and experience of Service Management tools
• Knowledge of Local Area Networking (LAN) and Wide Area Networking (WAN) technologies will be advantageous.
  
  

Key Attributes

• Must work well in a team environment
• Ability to work with minimal guidance / Supervision
• Ability to work under pressure
• Excellent communication and customer relationship skills
• High Commitment level
• Attention to detail
• Excellent diagnostic and problem-solving skills
• Flexibility
• Administration skills
• Learning & Researching
• Willingness to travel
  
  

Apply online

peri.com/career PERI Group

Formwork Scaffolding Engineering

Recruiting Team