IT Service Desk Engineer

Buckman; Mpumalanga; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in manufacturing is seeking an IT Service Desk Engineer for their Hammarsdale location. This role involves providing first-line support for IT issues, managing assets, and ensuring compliance with legislative requirements. The ideal candidate is proactive, energetic, and possesses excellent communication skills. Minimum requirements include a National Diploma in IT and at least three years of related experience.

Qualifications

• 3 years’ experience in IT-related role.
• Background in hardware and software support.
• Experience with ticketing systems desirable.

Responsibilities

• Provide Tier 1 IT Service Desk Support.
• Manage assets including desktops and laptops.
• Support Global IT Cybersecurity programs.

Skills

Problem-solving

Customer Service

Communication

Proactive Learning

Education

National Certificate / Diploma in Information Technology

Bachelor's Degree

Tools

ServiceNow

Jira

Job description

IT SERVICE DESK ENGINEER

OPERATIONS DIVISION, HAMMARSDALE

Location: Hammarsdale, Durban, South Africa

Language Requirements: English

Seniority Level: Intermediate Level

Employment Type: Fixed Term Contract

An IT Service Desk Engineer position has become available at an international manufacturing company. This is a fast-paced but friendly environment suited for an organized individual with a keen eye for detail.

This role involves providing first-line technical support to regional users, ensuring quick and effective resolution of IT issues related to hardware, software, and networks. The engineer will serve as the primary contact for incident and request management, playing a key role in maintaining business continuity by resolving hardware, software, and network issues across the region.

Qualifications

• Minimum of a National Certificate / Diploma in Information Technology, Degree, or equivalent; Bachelor's Degree strongly preferred.

Experience

• At least 3 years’ experience in an IT-related role or similar.
• Strong background in hardware and software support.
• Experience with print and file servers.
• Experience in inventory and asset management.
• Knowledge of meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
• Excellent verbal and written communication skills with a focus on customer service.
• Proactive and eager to learn continuously.

Key Responsibilities

• Regional Tier 1 IT Service Desk Support
• Manage assets (desktops, laptops, supported devices)
• Support Global IT Cybersecurity programs
• Maintain a functional and organized IT environment to support productivity
• Ensure compliance with POPIA legislative requirements
• Implement continuous improvement initiatives
• Maintain housekeeping in IT storage and work areas
• Resolve IT issues efficiently and troubleshoot problems proactively

Knowledge, Skills, and Abilities

• OS configuration (Windows)
• Microsoft 365 applications, Windows 10/11, Teams
• Hardware installation and upgrades
• Software installation and upgrades
• Experience with iPhone and Android devices
• Cybersecurity endpoint protection
• Experience assisting users with IT issues

Additional Notes

• This position is key to succession planning and may include other developmental assignments.
• This site is a Major Hazard Installation (MHI) under MHI Regulations 2022.

The ideal candidate is energetic, self-driven, independent, with excellent problem-solving and communication skills, capable of working under pressure and meeting deadlines. High integrity and strong self-leadership are essential.

Equity Statement

We promote diversity and inclusion and prioritize internal candidates to support our Employment Equity goals. Only candidates meeting minimum requirements will be shortlisted. If not contacted within 3 months after closing, consider your application unsuccessful.

Closing Date: 28 July 2025

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