IT Service Delivery Manager – ITIL

Ascent People Ltd; Noordwes; On-site; GBP 70,000 - 80,000; Full time

Job summary

A global tech company is seeking an IT Service Delivery Manager to create an ITIL service environment. This role requires extensive ITIL experience, customer engagement, and proactive service strategy delivery. The successful candidate will work in a dynamic environment with opportunities for growth and development.

Benefits

Pension

Medical Insurance

Gym Membership

25 days holiday

Free parking

EV charging

Qualifications

• Extensive ITIL experience in service delivery.
• Proven track record in managing change control and problem management.
• Experience in creating ITIL service environments.

Responsibilities

• Lead the development of a world-class IT service delivery.
• Create a customer-focused ITIL service environment.
• Work in high-pressure IT settings and manage change control effectively.

Skills

ITIL

Customer Centric

Engaging

Communication

Stakeholder management

Analytical

Visual

Job description

IT Service Delivery Manager – ITIL

Location:

North West

Industry:

IT

Salary:

£70000 - £80000 per annum + Pension, Medical, Gym

Posted:

11/03/2024

Description

Service Delivery Manager, IT Service Operations, IT Services Job, MSP, Software House / Vendor continuous improvement, ITILv4, Change Control, Incident & Problem Management, Creating the framework – Up to 80K – office based job.

* Are you a visionary within IT Service Delivery?
* Can you create an ITIL service delivery environment from scratch?
* Do you have excellent external customer engagement?

ROLE: Reporting to the Head of Projects you will be their right hand in respect of Service Delivery and will be a visionary in delivering a world-class IT service. This is not a man-management role. This is all about delivering the service, strategy consolidation, and continuous improvement. We need an IT Service Delivery Manager who is used to working in high-pressure and fast-paced environments, dealing with IT & Engineering professionals at the top of their game, and has managed change control & problem management in dynamic IT departments.

You must have extensive ITIL experience and have walked this path in creating a fully operational ITIL service environment. This is about being proactive as well as reactive.

The onboarding with this company is secone to none and you will benefit from some excellent training but from the Service Delivery perspective and creating this ITIL service environment we are looking for you to take the lead. You must be able to talk confidently and give real-world examples of when you have previously walked this path and seen such projects from start to finish. You know the pain points, you have experienced the highs & lows, and challenges that come with such a project but as a result this role will also come with autonomy, respect, and a great future.

KEY to this ROLE: ITIL, Customer Centric, Engaging, Communication, Forward- thinking, Stakeholder management, Analytical, Visual

This is not a man-management role now but with plans in the pipeline for serious growth you could end up taking your career into senior management where building a team becomes part of it – Exciting times.

Contact me ASAP for a full job spec and client info – 0-7-7-9-1-6-1-5-7-0-3

The Client: This Global Tech company is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training & career development for all staff. Working in a first-class office environment with exceptional facilities for employees including a chill-out zone, gym, free car park, and EV charging to name a few.

This client does not provide sponsorship.

BACK POCKET: Salary up to 80K with pension, medical, 25 days holiday. 40-hour week. Interviews will be onsite ASAP. An office-based job commutable from Wigan, South Manchester, Liverpool & Warrington.

If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox, and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role, and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

Jo Bevington

Recruiter:

Jo Bevington

Phone: [phone]
Email: [e-mail] My Social