IT – Senior Account Manager – Johannesburg

Affirmative Portfolios; Gauteng; Hybrid; ZAR 300,000 - 700,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Account Manager in Information Technology to drive new business acquisition and manage key client relationships. This role is pivotal in developing strategic plans to enhance account growth and ensuring excellent customer service. The ideal candidate will thrive in a hybrid work environment, demonstrating strong communication skills and a passion for the business. If you are a self-starter with a proven track record in account management and business development, this opportunity offers a chance to make a significant impact in a growing organization.

Qualifications

• Experience with Business Development and Senior Account Management.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Acquire new business and develop strategic plans for account growth.
• Build strong relationships and ensure client satisfaction.
• Negotiate prices and draft proposals with technical assistance.

Skills

Business Development

Account Management

Excellent Communication

Customer Service

Negotiation Skills

Strategic Planning

Job description

JHB South, Johannesburg – Gauteng

Senior Account Manager – Information Technology JHB

Permanent – Hybrid

SALARY : market related

A Senior Account Manager must have a knowledge of IT and preferably IT solutions. They should be able to develop and implement strategic plans within their account base, managing and building the key relationships within this base. They should know all key personnel within ALL of the customers they are responsible for.

The Senior Account Manager should be close enough to the client that knowledge of the client’s budget is disclosed, and a roadmap is shared with them.

The Senior AM must be able to work well with the internal admin staff who will do their run rate quotations and must be able to interact with the other divisions in our organization in particular the technical team with whom they will work extremely closely.

The Senior AM’s will also be responsible for collection of debtors and a deal will not be deemed to be closed until the money is in the bank.

They must be adept at new corporate customer acquisition as new business is key in this role and they should also be able to manage and develop the depth within their existing customer base.

The Senior AM must be accomplished at closing deals within all of their customers.

Annuity revenue is a key growth area in our business and as such the Senior AM joining us should have this annuity mindset.

Excellent communication, both verbal and written is key in this role as you will be an ambassador for the company out there with suppliers, vendors and customers.

We are passionate about our brand, and we expect that those who join have the same passion for the business.

Excellent customer service is key to our business and as such, the Senior AM joining our business must have this mindset if they are to be successful in our organization.

Responsibilities:

1. New Business acquisition
2. Following up on leads from the Vendors / Distributors / clients and winning new business
3. Developing and implementing strategic plans to manage and grow accounts
4. Retaining clients and building strong, trusting relationships
5. Price negotiation with suppliers
6. Drafting of proposals with assistance from technical
7. Understanding the client’s business challenges and finding solutions for them
8. Providing excellent customer service and ensuring client satisfaction
9. Communicating with internal teams to deliver service to all clients
10. Identifying opportunities for improvement in client portfolio
11. Developing product knowledge on all core business supported products
12. Developing knowledge of our business offerings

Requirements:

1. Experience with Business Development, Account management at a Senior level
2. Highly organized and solution orientated
3. Detail orientated and able to prioritize
4. Self-starter and must be able to work efficiently under pressure
5. Work from home / office in a hybrid model
6. Strong base of clients with existing relationships