IT Repair / Hardware Technician

Datacentrix; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An IT service provider in Gauteng seeks a skilled technician for laptop repairs. Key responsibilities include ensuring minimal downtime and high-quality repair standards, while managing work orders and customer satisfaction. Candidates must have Matric, relevant IT qualifications, and at least 2 years of experience in laptop repairs, specifically with HP, Lenovo, or Dell laptops.

Qualifications

• Matric is mandatory.
• Relevant IT qualifications like A+ or N+ are required.
• Minimum 2 years' experience in laptop repairs.

Responsibilities

• Operate primarily in a workshop environment with occasional on-site support.
• Ensure minimal downtime and high-quality repair standards.
• Manage work orders and ensure customer satisfaction.

Skills

Laptop Repairs

Fault-finding

Customer satisfaction

Education

Matric

Relevant IT qualification (A+ / N+)

Job description

Requirements :

• Matric - mandatory
• Relevant IT qualification (A+ / N+)
• Car and driver's license - mandatory
• 2 years' experience in Laptop Repairs
• Onsite repair experience (Required)
• Previous experience working on HP, Lenovo, or Dell laptops.

Overall Responsibility :

• Operating primarily in a workshop environment with occasional on-site support, this role ensures minimal downtime and high-quality repair standards through efficient fault-finding and resolution.
• You will work closely with service delivery teams, logistics, and customer support personnel to manage work orders, maintain SLA adherence, and ensure customer satisfaction.
• You will be required to focus on first-time fix performance, turnaround time, and parts management accuracy.

For more information, please contact: Lesedi Danguru