It Operations Manager

Vodafone; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A global telecommunications company is seeking an IT Operations Manager in Gauteng, South Africa. The role includes overseeing IT operations, managing a team, and ensuring compliance with governance frameworks. Ideal candidates should have a Bachelor's in IT and 5–7 years of experience in IT Operations Management. The company values diversity and encourages applicants from varied backgrounds to apply.

Qualifications

• 5–7 years of experience in IT Operations Management.
• Experience coordinating across multiple technical and governance teams.
• Familiarity with governance frameworks (ITIL, COBIT, ISO, POPIA).

Responsibilities

• Oversee day-to-day operations of the IT department.
• Manage IT service delivery ensuring efficient issue resolution.
• Implement ITSM practices to improve service quality.

Skills

IT Operations Management

Team leadership

IT Governance

Data Governance

Process improvement

Education

Bachelor's degree in IT or Computer Science

PMP or PRINCE2

COBIT Foundation or ISO Foundation

Job description

At MAST, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, MAST offers the opportunities to help you belong and make a real impact.

What you'll do

To oversee and manage the day-to-day operations of the IT department, ensuring the efficient functioning of the company's IT infrastructure systems and services to support business operations and objectives.

Who you are

Key accountabilities :

Leadership and Team Management

• Lead, mentor, and manage the IT operations team, fostering a collaborative, high-performance culture.
• Provide direction and coordination to experienced IT Governance and Data Governance professionals, ensuring integration with broader IT operational goals.
• Set clear performance objectives, conduct regular performance reviews, and provide ongoing training and development opportunities.

IT Infrastructure Management

• Oversee the maintenance, upgrade, and support of all IT infrastructure, including networks, servers, and storage systems.
• Ensure IT systems and infrastructure availability, reliability, and security.

Service Delivery and Support

• Manage IT service delivery to ensure the efficient and timely resolution of technical issues.
• Implement and monitor IT service management (ITSM) practices to enhance service quality and user satisfaction.

Governance Oversight

• Collaborate with the Governance team to ensure policies, standards, and compliance frameworks are supported operationally.
• Oversee coordination of IT and Data Governance workstreams, ensuring alignment with business priorities.
• Ensure operational support for compliance with frameworks like ISO and POPIA, and internal audit recommendations.

Security and Compliance

• Ensure IT operations adhere to company policies, industry standards, and regulatory requirements.
• Implement robust security measures to protect company data and IT assets

Continuous Improvement and Innovation

• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Stay updated with emerging technologies and industry trends to drive innovation within the IT department.

Core competencies, knowledge and experience :

• 5–7 years of experience in IT Operations Management.
• Exposure to IT or Data Governance practices (e.g., participation in audit reviews, policy implementation, or compliance reporting).
• Experience coordinating across multiple technical and governance teams.
• Familiarity with governance frameworks (e.g., ITIL, COBIT, ISO , POPIA) to enable effective oversight of governance activities

Must have technical / professional qualifications :

• Bachelor's degree in IT, Computer Science or related
• PMP or PRINCE2 (advantageous)
• COBIT Foundation or ISO Foundation (desirable)
• Familiarity with POPIA and data governance principles

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to / for guidance.