IT Operations Assistant

Believe Resourcing; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Operations Assistant to support their operations in Cape Town. The ideal candidate will manage service level agreements, assist with administrative tasks and facilitate communication between teams. This is a full-time role within a dynamic environment that values expertise and drives efficiency.

Qualifications

• Experience in IT Operations, IT Support, or similar roles.
• Strong organizational and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Support daily IT operations to ensure smooth functionality.
• Assist in managing SLAs with IT vendors and service providers.
• Handle administrative tasks for IT contracts and procurement.

Skills

IT Operations

IT Support

SLA Management

Vendor Management

Organizational Skills

Communication Skills

Problem-Solving Skills

Job description

Job Title: IT Operations AssistantLocation: Observatory, Cape TownType: Full-TimeSalary: R30,000 per month

About the Company:A leading IT solutions provider known for its exceptional customer service and innovative approach. Our client offers a dynamic and supportive work environment where your expertise will be valued, and your career can thrive. If you’re passionate about IT operations and driving efficiency, this is the place for you!

About the Role:We are looking for a proactive and highly organised IT Operations Assistant to support IT operations, assist in managing service level agreements (SLAs), handle administrative tasks related to contracts and procurement, and facilitate communication between internal teams and external service providers.

Key Responsibilities:

• Support daily IT operations to ensure smooth functionality across all systems.
• Assist in managing SLAs with IT vendors and service providers, ensuring compliance with agreed terms.
• Handle administrative tasks related to IT contracts and procurement, ensuring cost-effective and strategic vendor management.
• Act as a point of contact between IT teams, business stakeholders, and external service providers.
• Provide administrative support for IT-related matters, including budgeting, asset management, and policy enforcement.
• Assist in IT project coordination, tracking timelines, deliverables, and budgets.
• Ensure adherence to IT security policies and compliance standards.

Qualifications / Skills:

• Experience in an IT Operations, IT Support, or similar role.
• Understanding of IT infrastructure, SLAs, and vendor management.
• Strong organisational and communication skills.
• Ability to work independently and take initiative in a fast-paced environment.
• Experience handling administrative tasks related to contracts, procurement, and IT operations.
• Strong problem-solving skills and attention to detail.