IT On-Site Tech Partner - South Africa

Schneider Electric Gruppe; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in industrial technology seeks an IT On-Site Tech Partner in Johannesburg. The role involves providing technical support for workplace equipment and infrastructure, ensuring smooth operations, and delivering exceptional service to end users. Ideal candidates will have a Computer/IT degree and hands-on experience with various IT tools. Join a diverse team committed to sustainability and efficiency.

Qualifications

• 2-3 years’ experience in IT support.
• Understanding of ITIL processes.

Responsibilities

• Provide on-site technical support for end users.
• Manage and resolve user queries at IT desks.
• Support the entire LAN and WAN.

Skills

Analytical

Problem-Solving

Project Management

Education

Computer/IT University Degree

Tools

SCCM

AD

McAfee

MS Outlook

Office 365

Mobile Device Management

Job description

Job Description - IT On-Site Tech Partner - South Africa (009ABZ)

Schneider’s Purpose: To create IMPACT by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call it 'Life Is On. '

Our Mission: To be a trusted partner in sustainability and efficiency.

Our Renewed Purpose: Highlights our commitment to creating a lasting impact while upholding our promise to maximize the use of our energy and resources, bridging progress and sustainability for all.

We are a global industrial technology leader, bringing world-leading expertise in electrification, automation, and digitization to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes. Anchored by our deep domain expertise, we provide integrated, end-to-end AI-enabled Industrial IoT solutions, featuring connected products, automation, software, and services, that deliver digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 168,000 colleagues and over a million partners operating in more than 100 countries, ensuring proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.

Your Mission:

The Tech Partner will act as a technical support for end users and supports them with their technology related queries and issues. He/she is responsible to provide support for Schneider Electric workplace and infrastructure equipment (including network related ones), physically on-location at Schneider Electric facilities.

Your Role – Magic happens when you bring great people together!

End User Support

• Workplace Equipment on site services
• Desk-side support - provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Hardware break and fix - provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Enterprise IT web and mobile application support
• VIP Support - Provide White-Glove support for VIPs / Senior Executives.
• Manage and resolve user queries and issues received at walk-in IT desks (Tech Stops).
• Provide technical support for digital and f2f special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
• Training end users on how to operate office automation equipment as requested
• Provide physical on-site and/or remote support services for end users in remote locations
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment

Equipment, Infrastructure & Telecommunication

• Daily Infrastructure Support Operations including Backup and Tape Management
• Timely upgrade and build of Computers / Workstations as per Standard Operating Procedures (SOPs) to Schneider Electric standards to meet Global IT Requirements.
• Allocation/ reallocation of Workstation to end users, and coaching of new joiner
• Assist in the Movement / Distribution of IT Equipment whenever the need arises
• Maintain the Physical inventory of IT Equipment register and reconciliation
• Management of Server Rooms and Communication rooms – ensure that the rooms are maintained to proper working standards
• Working with the Global Helpdesk and other support teams to ensure incidents/ problems are resolved within SLA’s
• Work with external vendors and other internal departments to conduct tech refresh of IT assets, tracking order status, tracking delivery / installation status.
• IMACD (Installation, Move, Add, Change, and Disposal Services) - Perform and support hardware and software IMACDs, installations, updates and downloads for desktops, laptops, smart phones/tablets and other mutually agreed devices as per Schneider standards
• Hardware and Software Asset tracking - provide Asset Tracking services for Schneider workplace equipment. Ensure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Eyes and Hand Support to server and network administration - provide Eyes & Hand support to operate technical task requests on infrastructure equipment, and under control of the remote administration team.
• Support the entire LAN and WAN – liaise with vendor to support telecommunication systems.
• Liaise with Network operations, Connectivity teams, and service providers as required in restoring WAN link failures
• Escort Services to external suppliers - Coordinate with external vendors for the service of location infrastructure components.
• Level 1 support/responsibility to IT infrastructure - Provide L1 support wherever required for specific services. Global Projects.
• Collaborate and Work with the global teams for the successful rollout and implementation of Global Initiatives in the market. Vendor Management ¨ Raise requisitions for any service from vendor ¨ Track all request to procurement for the delivery of IT hardware and software and make follow-ups.
• Track all equipment repair request and Warranty claims of third party
• Track purchase orders and delivery with vendors

#LI-FC1

Qualifications

Specialized Knowledge:

• Overall technical understanding of latest IT platforms and services (e.g. collaboration tools, networking, hardware, cloud computing)
• Hands-on experience with SCCM, AD, McAfee, MS Outlook, Office 365, Mobile Device Management
• Knowledge of Telecommunication Systems, Computer Network Operations and other Application software.
• Project and time management skills.
• Understanding of ITIL processes.

Basic Requirements:

• Computer/IT University Degree
• 2-3 years’ experience
• Analytical and problem-solving skills

Why us?

At Schneider Electric, we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to use energy and efficiency to enable life, progress, and sustainability for all. Our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We believe in empowering our team members to reach their full potential and foster a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.