It O&O & Data Domain Lead (South Africa & Kenya)

Loreal; South Africa; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Loreal in Johannesburg (Woodmead) oversees IT O+O & Data Domain for SA & Kenya. This role anchors local operations to global IT standards, coordinating e-commerce platforms, data integrity, and AI-enabled workflows across markets.

The role emphasizes hands-on problem solving, cross-functional collaboration, and governance-aligned deployments to drive business impact in retail tech ecosystems.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Strong SQL querying and API diagnostics skills.
• Hands-on experience with e-commerce engines (Salesforce Commerce Cloud, Shopify) and Low-Code/No-Code automation (Power Apps/Automate).
• Experience with Generative AI, prompt engineering, and LLM-based tools.

Responsibilities

• Bridge global IT standards with local operations to ensure compliant deployments.
• Lead O+O & E-Commerce operations, optimize order processing and tool maintenance.
• Investigate data discrepancies and integration failures via SQL and APIs to maintain data integrity.
• Prototype AI-driven solutions and support internal tools (e.g., L'OréalGPT).
• Oversee Beauty Tech devices lifecycle and AR/VTO integrations for seamless retail performance.
• Drive Low-Code/No-Code automation initiatives (Power Platform) within DMND process.
• Act as technical business analyst across divisions to maintain operational visibility.

Skills

SQL querying

API diagnostics

GCP/BigQuery

Salesforce Commerce Cloud

Shopify

Power Apps/Automate

Generative AI

Prompt engineering

LLM-based tools

Education

Bachelor’s degree in IT/Computer Science

Tools

Salesforce Commerce Cloud

Shopify

Power Apps

Power Automate

BigQuery

Job description

Job Title: IT O+O & Data Domain Lead (South Africa & Kenya)

Location: Woodmead, Johannesburg (Coverage: South Africa & Kenya)

Reporting Line: CIO South Africa

Role Mission

We are seeking a hands-on, strategic "doer" to bridge the gap between global IT standards and local operational excellence. This role acts as the technical anchor for our physical (Offline) and digital (Online) retail ecosystems, ensuring seamless integration, data integrity, and local innovation across South Africa and Kenya.

Key Responsibilities

• Global-Local Liaison: Align local operations with European IT architecture and governance. Translate global strategies into successful, compliant local market deployments.
• O+O & E-Commerce Operations: Lead the daily technical run of e-commerce platforms, troubleshoot integration lags, and optimize order processing. Oversee local O+O tool maintenance and budget-conscious technology adoption.
• Data & System Troubleshooting: Serve as the technical detective. Utilize SQL and API diagnostics to resolve cross-system data discrepancies and integration failures.
• AI Implementation & Enablement: Champion local AI adoption. Prototype AI-driven solutions, support internal tools (e.g., L'OréalGPT), and empower business teams to leverage AI for workflow automation.
• Beauty Tech Deployment: Manage the end-to-end lifecycle of physical Beauty Tech devices and digital AR/VTO integrations, ensuring seamless retail performance and user adoption.
• Process Innovation: Identify manual bottlenecks and build Low-Code/No-Code prototypes (Power Platform) to automate tasks. Champion these through the official Demand Management (DMND) process.
• Stakeholder Partnership: Act as the technical business analyst for all divisions (Luxe, LDB, PPD, CPD). Maintain on-the-ground operational visibility to identify and resolve issues proactively.

Required Skills & Experience

Bachelor’s degree in IT, Computer Science, or a related field.

• Technical Proficiency:
  • Data/API: SQL querying and diagnostic understanding of API integrations (no coding required). GCP/BigQuery experience is a plus.
  • Platforms: Hands-on experience with E-commerce engines (e.g., Salesforce Commerce Cloud, Shopify) and Low-Code/No-Code automation (Power Apps/Automate).
  • AI/Innovation: Practical experience with Generative AI, prompt engineering, and LLM-based tools.

Experience

Proven 5 - 10 year ability to manage IT governance, security compliance, and vendor/device maintenance.

• Core Competencies:
• High emotional intelligence, proactive problem-solving, and the ability to serve as a high-level "bridge" between global architectural teams and local business units.