IT/Microsoft Support Engineer

HR Corporation; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company specializing in Microsoft technology seeks a Technical Support Specialist who can enhance customer IT performance. The role includes providing onsite support, managing technical issues, and ensuring efficient service delivery. Candidates should possess relevant certifications and strong troubleshooting experience, with a focus on customer satisfaction.

Qualifications

• Experience in troubleshooting LAN and wireless networks, firewalls, DHCP, DNS, and TCP/IP.
• Must have experience doing external technical work.
• Fluent in English with excellent communication skills.

Responsibilities

• Provide technical support to clients during onsite visits.
• Manage problems through root-cause analysis and effective resolution.
• Escalate client issues to managers as needed.

Skills

Problem Solving

Technical Support

Communication

Troubleshooting

Customer Service

Education

Microsoft Azure Certification

Microsoft 365 Certification

Tools

Microsoft Server

Microsoft Desktop

MAC Operating Systems

Active Directory

SQL

Microsoft Exchange

VoIP

PABX

Job description

All things technical, and all things Microsoft in particular. You keep up with tech trends and business trends.

Responsible for enabling our customer’s business IT to perform at its best.
Onsite recurring visits to customers
Provide technical support to our clients
Effective problem management through root-cause analysis and problem resolution
Focus on Contract Efficiency through Technical Excellence in the work that you do
Escalate client issues and risks to the Service Delivery Manager or Account Manager

Azure or Microsoft 365 certifications

Experience with problem solving in a troubleshooting environment with Microsoft Server, Desktop and MAC Operating Systems
Experience with troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP
Experience with Microsoft 365, Active Directory, SQL, Azure and Microsoft Exchange.
Support ticketing system and beating SLA targets experience

Must have experience doing external technical work.

Experience in telecommunication technology (PABX and VoIP) a plus!

You need a car

Fluent in English speaking, reading, and writing with excellent communication skills

R15,000-R20,000 depending on experience

You need a car