It Manager : Systems And Support

Nmg Benefits; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

NMG Benefits is seeking a Manager of Systems and Support to lead the IT Engineering team in Johannesburg. This role entails ensuring efficient operation of IT systems, managing Helpdesk functions, and providing strategic direction for overall IT service delivery. Candidates should possess strong leadership skills and a solid background in IT support, with relevant academic qualifications and certifications.

Qualifications

• Minimum of 5 years of experience in IT support.
• Hands-on experience with Microsoft technologies.
• Experience managing cloud-based infrastructure.

Responsibilities

• Supervise and mentor IT Engineering team and Helpdesk staff.
• Oversee installation, configuration, and maintenance of IT systems.
• Conduct regular audits to ensure compliance with standards.

Skills

Leadership

Problem-solving

Interpersonal skills

Communication

Education

Bachelor's degree in information technology or Computer Science

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Tools

Microsoft Suite

Job description

At NMG Benefits, we are driven by a simple yet powerful philosophy : Finding a Better Way.This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures.

Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals.

This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees.

We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement.

Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships.

At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing.

We're proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.

Role OverviewThe Manager of Systems and Support is responsible for leading and managing the IT Engineering team and the Helpdesk System.

This role ensures the efficient operation of IT systems, provides strategic direction for systems support, and enhances overall IT service delivery to meet organisational goals.

Additionally, this role includes oversight of processes and reporting, due diligence, and conducting audits.

Duties & ResponsibilitiesKey Responsibilities Supervise, mentor, and develop the IT Engineering team and Helpdesk staff.Conduct regular performance evaluations and provide feedback.Foster a collaborative and high-performing team culture.Systems Management : Oversee the installation, configuration, and maintenance of IT systems.Ensure system reliability, security, and performance.Develop and implement IT policies and procedures.Support Operations : Manage the Helpdesk System to ensure timely and effective resolution of IT issues.Monitor support metrics and KPIs to identify areas for improvement.Develop training materials and conduct user training sessions.Processes and Reporting : Establish and maintain processes for system management and support.Generate regular reports on system performance, support activities, and team productivity.Present findings and recommendations to senior management.Due Diligence and Audits : Conduct regular audits of IT systems and processes to ensure compliance with standards.Perform due diligence on new technologies and vendors.Ensure adherence to security protocols and data protection regulations.Strategic Planning : Collaborate with senior management to align IT strategy with business objectives.Identify and recommend new technologies to improve efficiency and effectiveness.Prepare and manage the IT budget.Manage relationships with external vendors and service providers.Negotiate contracts and ensure compliance with service level agreements.ExperienceMinimum of 5 years of experience in IT support or a related roleHands-on experience with Microsoft suite and related technologiesExperience in managing and maintaining cloud-based infrastructure and network servicesEducationBachelor's degree in information technology, Computer Science, or a related fieldMicrosoft certifications, such as Microsoft Certified : Modern Desktop Administrator Associate or Microsoft Certified : Security, Compliance, and Identity FundamentalsSkillsStrong leadership and interpersonal skillsExcellent problem-solving and decision-making abilitiesProficiency in IT systems, network management, and support tools, with a focus on Microsoft Effective communication and presentation skillsThis position may occasionally require flexible hours to meet the needs of the organisationThe NMG SA Group of Companies are authorised financial service providers t / a NMG Benefits