IT Manager

MRI Software; Wes-Kaap; Hybrid; ZAR 700,000 - 1,000,000; Full time

Job summary

MRI Software is seeking an IT Team Leader in Cape Town to build and manage a high-performing team that addresses complex IT challenges. This role involves overseeing IT systems and ensuring compliance with company policies while leading a dynamic IT environment that emphasizes collaboration and innovative solutions.

Benefits

Office breakfasts and quarterly lunches

Medical Aid Scheme

Personal Pension plan

25 days annual leave plus flex time

Tuition Reimbursement Schemes

Work from anywhere for two weeks a year

Qualifications

• Minimum 5 years related experience in IT.
• 3+ years team management skills required.
• Experience with cloud infrastructure and security tools.

Responsibilities

• Build and manage a high-performing IT team.
• Address complex IT challenges and ensure compliance.
• Deploy and manage IT security tools and cloud infrastructure.

Skills

Leadership

Communication

Problem-Solving

Analytical skills

Education

Diploma/Bachelor’s degree

Tools

Kubernetes

Linux

VMware

MS SQL

Docker

Job description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Responsibilities

• Build a high performing team through staff development, recruiting, and retention to support growing business needs
• Delegate tasks, monitor team performance, and provide guidance to achieve organizational goals
• Address complex IT challenges and provide effective solutions
• Ensure the smooth functioning of IT systems, including all areas of IT and Cloud Infrastructure
• Work with other departments to align IT operations with overall business objectives
• Ensure all IT operations comply with company policies and regulatory requirements
• Manages related Service Desk Tool queues and tickets
• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of VMware Virtual Machines in vCentre and Azure
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review of SOPs and documentation
• Remote Desktop Gateway management, configuration, and troubleshooting
• Configuration of monitoring tools
• Optimizing solutions to improve performance, function, or costs
• Ensure security is the cornerstone of the designs, services, and implementations
• Building Dashboards and Reporting on monthly metrics
• Documentation
• Work with other functional teams to jointly deliver projects as well as being able to work as individual to complete smaller tasks
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated
  
  

Requirements

• Diploma/Bachelor’s degree and 5+ years of related experience
• Strong leadership and communication skills
• Minimum 3 years Team Management skills and experience - Must have managed a team with more than 5 team members
• Experience with MS Office 365 and other business SaaS offerings a plus
• Kubernetes, Linux, MS SQL, and Docker experience a plus
• Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus
• Problem-solving and decision-making abilities
• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
• Proficiency in server, storage and virtualization standards, techniques and tools.
• Analytical/problem-solving skills.
• Clear and concise verbal and written communication to all levels of the organization.
• Effectively organize and prioritize work.
• Simultaneously manage and deliver multiple projects or tasks.
• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• Ability to be available for possible after hours, standby work or shift work if required
• Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus
  
  

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
  
  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gapand imposter syndromecan get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.