PURPOSE & DESCRIPTION:
The IT Manager is responsible for the operational management of the company's IT function, with a strong focus on applications, outsourced software development, integrations, and ensuring IT effectively supports business operations.The role includes managing development environments, prioritizing system changes with business stakeholders, overseeing API integrations, controlling software-related costs, and engaging across all business levels including executive and C-suite.
The IT Manager also leads a team responsible for application support and acts as the key contact for IT-related needs within the company. In addition, the IT Manager is accountable for ensuring that IT infrastructure services provided through IT Shared Services including hosting, networks, backups, patching, and cybersecurity, consistently meet operational and business continuity requirements.
EXPERIENCE & KNOWLEDGE REQUIRED:
- Bachelor's degree in information technology, Computer Science, or related discipline including experience with outsourced software development.
- Strong understanding of application lifecycle management,environments, and integrations.
- Familiarity with infrastructure concepts such as patching, backups, firewalls, and endpoint protection.
- Experience supporting audit and compliance reviews.
- Demonstrated ability to lead teams and collaborate across business functions.
- Solid experience managing budgets and producing business aligned reports.
SKILLS & ATTRIBUTES REQUIRED:
- Application and vendor coordination
- Infrastructure awareness and accountability
- Effective stakeholder engagement, including C-level
- Strong leadership and team development
- Practical follow-through on risk and audit items
- Financial management and reporting
- Results-driven, organized, and responsive
DUTIES/ KEY RESPONSIBILITIES: Applications & Software Management:
- Manage day-to-day operations of business-critical applications, supported by external software development partners.
- Oversee development and testing environments, software pipelines (CI/CD), and release cycles.
- Ensure integration points and APIs are stable, secure, and performing optimally.
Integration, Vendor & Cost Oversight:
- Track, manage, and report on all software-related costs, including development effort, licensing, renewals, and integration services.
- Monitor and control software licensing, vendor invoices.
- Coordinate external dependencies and integrations to support seamless business operations.
IT Infrastructure Oversight (via IT Shared Services):
- Ensure IT Shared Services deliver reliable infrastructure support, including uptime, backups, patching, and security.
- Actively monitor the performance of infrastructure supporting systems, ensuring any risks or issues are followed up and resolved.
- Track patching, backup health, system availability, and endpoint protection to ensure compliance and resilience.
- Engage with IT Shared Services to support platform upgrades, capacity planning, and recovery testing.
People & Team Management:
- Lead a dedicated IT team responsible for application supportand incident resolution
- Set team priorities, provide coaching, and foster a collaborative, high-performance culture.
Audit & Risk Support:
- Support internal and external audit processes by ensuring system documentation, access records, and controls are in place.
- Track and resolve audit findings and support continuous improvement in areas such as change tracking, patch management, and backup testing.
- Promote an environment of operational readiness and sound IT practices.
Business & Executive Engagement:
- Serve as the key IT point of contact within the company, engaging with senior and executive stakeholders.
- Communicate delivery timelines, risks, incidents, and system statuses in a clear, business-friendly manner.
Budgeting & Reporting:
- Manage the IT budget, including software costs, development spending, and services.
- Produce regular reports on IT performance, risks, budget variances, and system updates for senior management.
- Support internal and external audit processes by ensuring system documentation, access records, and controls are in place.
- Track and resolve audit findings and support continuous improvement in areas such as change tracking, patch management, and backup testing.
- Promote an environment of operational readiness and sound IT practices.
Job Type: Full-time
Pay: R900000,00 - R ,00 per month
Work Location: In person