IT MANAGER

ARCS; Centurion; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in South Africa is seeking an experienced IT Manager to oversee their network infrastructure and IT management strategies. The ideal candidate will have a strong background in software deployment, incident management, and compliance. This role involves aligning IT with business goals, managing supplier relationships, and ensuring the optimal functioning of IT systems.

Qualifications

• 6+ years of experience in networks, software deployment and IT management.
• Strong accounting and budgeting experience required.
• Experience in a manufacturing environment preferred.

Responsibilities

• Align ICT strategy with business objectives and IT trends.
• Manage IT compliance, risks, and ensure disaster recovery.
• Develop and run BI 360 reports; manage incidents and requests.

Skills

SQL Server

IT Management

Network Infrastructure

User Assistance

Incident Management

Data Security

Education

Bachelor's degree in technology or related discipline

Job description

Minimum Requirements:

• Bachelor's degree in technology or related discipline preferred.
• Minimum of six years experience in networks, computer setup, and software deployment.
• Strong accounting, finance, and budgeting experience required.
• Hands-on experience with SQL Server.
• Experience in a manufacturing environment preferred.
• Experience in IT management.
• Experience in user assistance and first-line support.

Responsibilities include, but are not limited to:

• Align ICT strategy with business objectives and IT trends.
• Implement IT governance, identify, and manage IT risks.
• Ensure IT compliance with regulations and company policies.
• Use company-approved software and hardware, with active supplier support (Syncpro scan).
• Ensure software licensing compliance.
• Perform daily server backups and conduct monthly tests.
• Manage disaster recovery programs with hosting service providers.
• Ensure data replication from local servers to production servers at hosting sites.
• Apply software and hardware updates/patches as per IT policy.
• Implement email archiving and mail protection (Manage Mimecast).
• Attend to Ossi call logging system.
• Manage and resolve incidents, requests, and changes logged by users before escalating.
• Run maintenance programs as scheduled or in response to incidents.
• Provide ad-hoc training and guidance to users.
• Maintain barcode register and user accounts on GP, AD, and other systems.
• Calculate and obtain approval for agent incentives.
• Calculate selling prices and manage budget imports.
• Develop and run BI 360 reports.
• Verify and approve agent incentives.
• Compile board reports and import rebate changes when needed.
• Analyze logged calls and user requests to identify training needs and coordinate with service providers.
• Provide staff training and source training materials.
• Coordinate procurement of IT equipment, software, and services within budget.
• Manage and negotiate with IT service providers, monitor SLAs, and reconcile billing.
• Maintain network availability at 99%.
• Develop, maintain, and execute IT strategies aligned with business goals.
• Review IT policies and procedures.
• Assist sites with cost estimates and compile group IT budgets, including monthly chargebacks.
• Ensure all ICT licenses and fees are current and IT costs are aligned with actual spend.
• Negotiate annual fees following company instructions.
• Ensure integration of solutions both technically and at a business level.
• Configure new computers, email accounts, user profiles, and networks.
• Manage and optimize network infrastructure, ensuring data security and implementing best practices.
• Evaluate and recommend new technologies to improve efficiency.