It Manager

Red Carnation Hotels Ltd.; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A luxury hotel group in Cape Town is seeking an experienced IT Support Manager to oversee hardware and software systems, ensure adherence to hotel policies, and deliver exceptional service standards. Candidates should have 3–5 years of relevant experience in hospitality, strong communication skills, and familiarity with hotel technology platforms. This position offers the chance to operate within a motivated team in a dynamic environment.

Qualifications

• 3–5 years' experience in IT support or management, preferably in hospitality.
• Understanding of networking fundamentals and basic infrastructure management.
• Excellent command of English with solid verbal and written skills.

Responsibilities

• Manage the IT Department, providing support for hardware and software issues.
• Maintain familiarity with and adherence to hotel policies and emergency procedures.
• Support and maintain various hotel technology systems, including PABX, IPTV, and POS.

Skills

Verbal communication

Written communication

Problem-solving

Leadership

Project coordination

Tools

POS (Symphony)

PABX

IPTV

Windows Server

Office

AV equipment

Job description

Job Purpose: This position requires a well-spoken and articulate individual with excellent verbal and written communication skills.

The candidate should have a strong sense of responsibility and the ability to work independently.

Calmness under pressure with a proactive and service-driven approach is essential.

Employee Value Proposition: This role offers variety and freedom from repetition, with opportunities to interact with diverse people daily.

Your leadership and assertiveness skills will be utilized as part of a highly effective team, operating within clearly defined standards where your technical support management expertise can be recognized.

Organisational Positioning:

• Department: Admin and General department
• Reporting to: Hotel Operations Manager
• Location: The Twelve Apostles Hotel Premises

Minimum Experience or Qualification Required:

• Highly presentable
• Excellent command of English with solid verbal and written skills
• 3–5 years' experience in IT support or management, preferably in hospitality
• Understanding of networking fundamentals and basic infrastructure management
• Familiarity with hotel technology platforms such as POS (Symphony preferred), PABX, IPTV, Windows Server, Office, and AV equipment
• Strong documentation, reporting, organizational, and project coordination skills

Key Performance Objectives:

• Actively embody our company mission and values, delivering exceptional service standards
• Maintain familiarity with and adherence to hotel policies and emergency procedures
• Build positive relationships with guests, colleagues, and suppliers
• Collaborate effectively with your team and accept feedback for continuous improvement
• Ensure health, safety, and security protocols are followed and risks reported
• Minimize waste and reduce carbon footprint without compromising service quality
• Manage the IT Department, providing support for hardware and software issues, maintaining asset registers, and overseeing network and systems administration
• Support and maintain various hotel technology systems, including PABX, IPTV, POS, and AV systems
• Liaise with vendors and manage IT projects and upgrades

NB: Preference will be given to employees from designated groups in line with employment equity policies

Compensation: To be discussed