It Installation And Support Technician - George (Pe003363)

Findojobs South Africa; South Africa; On-site; USD 15,000 - 25,000; Full time

Job summary

A leading IT company servicing the hospitality industry seeks an IT Installation and Support Technician based in George, South Africa. The role involves installing point-of-sale systems, providing training, and troubleshooting technical issues. If you thrive in a dynamic environment and have the necessary technical skills, we want to hear from you.

Qualifications

• Previous experience in technical support, installation, or maintenance.
• Proficiency in troubleshooting hardware and software issues.
• Flexibility to travel to client sites as needed.

Responsibilities

• Conduct on-site installations of point-of-sale systems for clients.
• Provide training to clients on the use of point-of-sale systems.
• Troubleshoot technical issues remotely or on-site.

Skills

Technical support

Installation

Troubleshooting

Networking principles

Education

High School qualification or equivalent

A+ certification

N+ certification

Job description

Our client, an IT company servicing the hospitality industry, is currently looking to hire an IT Installation and Support Technician (POS) based in George.

Requirements :

• High School qualification or equivalent; A+ and N+ preferred.
• Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

Responsibilities, but not limited to :

• Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with cross-functional teams, including sales, installations, setup and customer support, to address client needs and escalate issues as necessary.
• Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to date and accessible.
• Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.

Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.