IT INFRASTRUCTURE AND OPERATIONS MANAGER at Competent Candidates

Competent Candidates (PTY) LTD; Randburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in the technology sector is seeking an experienced Operations Manager to ensure the efficient management of IT infrastructure and services within a complex business environment. This role demands a strong background in IT operations, excellent leadership skills, and a proven track record of managing large teams and projects. The ideal candidate will be responsible for aligning IT initiatives with business goals and managing diverse technical environments effectively.

Qualifications

• Bachelor's degree in IT or related field required.
• 8-10 years of ICT experience in operations management.
• ITIL certification and experience leading IT teams preferred.

Responsibilities

• Manage IT infrastructure, ensuring alignment with the company's strategic goals.
• Oversee daily operations and major project implementations.
• Ensure compliance with standards and best practices.

Skills

Communication

Design Thinking

Team leadership

Education

Bachelor’s Degree in Information Technology, Systems or Engineering

ITIL certification

Job description

Our client with a national footprint requires someone to fulfill the following duties:

Formal Education:

• Bachelor’s Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required.
• ITIL certification.

Experience:

• 8-10 years relevant ICT experience in operations management.
• Previous experience of leading an operations management team within an IT capacity.
• Proven knowledge and experience of delivering technical support services.
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings.
• Experience in working through major organizational change.
• A track record of providing infrastructure services to a geographically diverse and complex organisation.
• A track record of successful large project implementations.
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

• Managerial abilities at senior level.
• High level negotiation skills.
• Project management Relevant regulatory knowledge.
• System Development Life cycle (SDLC).
• IT Architecture.

Skills:

• Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.).
• Design Thinking and Group session facilitation.
• Team leadership.

Duties:

• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice).
• Plan all aspects of infrastructure environment to optimally deliver service to the Group of companies.
• Plan staff and resource requirements to deliver on agreed ICT strategy.
• Manage all infrastructure areas – plan, implement, operate, monitor and measure according to the agreed standards and best practices selected.
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends.
• Managing the day to day operational and projects tasks within the IT Infrastructure team.
• Managing the organization’s network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime.
• Ensure that servers are properly maintained, secure, and optimized for performance.
• Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested.
• Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss.
• Keep meticulous records of everything related to systems and processes to ensure consistency and reliability.
• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
  
  
• Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness.
  
  
• Monitoring daily operations, including server hardware, software and operating systems.
  
  
• Coordinating technology installations, upgrades and maintenance.
  
  
• Selecting and recommending new and replacement hardware and software, when necessary.
  
  
• Testing, troubleshooting and modifying information systems so they operate effectively.
  
  
• Generating performance reports for operating systems and the Service Desk function.
  
  
• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.
  
  
• Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures.
  
  
• Keeping up to date with advances in technology and industry best practice.
  
  
• Demonstrating a deep technical and strategic understanding of the IT Services and Operations.
  
  
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
  
  
• Managing internal and external communications and being the primary contact of escalation for business issues.
  
  
• Assisting with the management of relationships with external organisations and suppliers.
  
  
• Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance.
  
  
• Create asset lifecycle plans for hardware and software.
  
  
• Ensure audit compliance.
  
  
• Implement ITSM, ITIL and other standards relevant to the job role.
  
  
• Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business.
  
  
• Manage and measure according to SLA.
  
  
• Report to CIO monthly on SLA achievement stats and exception.
  
  
• Create and oversee implementation of development plans for staff.
  
  
• .Liaise with business and other members of the ICT management team to ensure alignment.
  
  

Desired Skills:

• IT
• INFRASTRUCTURE
• OPERATIONS