IT Incident, Problem and Change Manager

Capital Edge Recruitment; Cape Town; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

A leading company in Cape Town is seeking an IT Incident, Problem and Change Manager to enhance IT service excellence. The successful candidate will lead a dedicated team, ensuring effective incident resolution, process optimization, and strong stakeholder engagement, contributing to the overall IT strategy and performance.

Qualifications

• Proven experience in incident, problem, and change management.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage a team of IPCM professionals, fostering growth.
• Oversee quick, effective incident resolution.
• Identify root causes and prevent recurring issues.

Skills

Leadership

Communication

Analytical Thinking

Education

ITIL v4 Foundation

Tools

ServiceNow

ConnectWise

Office 365

Job description

IT Incident, Problem and Change Manager – Cape Town.

Are you passionate about driving IT service excellence? We’re looking for an experienced Incident, Problem, and Change Manager to lead and inspire a dedicated team, ensuring smooth, reliable, and secure IT operations.

What You’ll Do:

• Lead & Develop: Manage a team of IPCM professionals, fostering growth and a culture of continuous improvement.
• Incident Management: Oversee quick, effective incident resolution, minimizing business disruption and ensuring clear communication.
• Problem Management: Identify root causes, prevent recurring issues, and boost system reliability.
• Change Management: Ensure all changes are implemented safely and efficiently, with thorough risk assessment and stakeholder engagement.
• Strategic Growth: Evolve and optimize IPCM processes, using data and industry best practices to drive performance.
• Stakeholder Engagement: Build strong relationships across the business, keeping everyone informed and aligned on IT initiatives.

What We’re Looking For:

• Proven experience in incident, problem, and change management (ideally with ITIL v4 Foundation exposure).
• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Analytical thinker with a data-driven approach to improvement.
• Experience with ITSM tools (like ServiceNow or ConnectWise) and Office 365.
• Project management experience is a plus.

Why Join Us?

You’ll play a key role in shaping our IT service landscape, working alongside passionate professionals who care about making a real impact. If you thrive on solving problems, leading teams, and driving positive change, we’d love to hear from you!