IT Helpdesk Technician

Elite Search And Selection; Johannesburg; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to provide 24x7 maintenance and troubleshooting for Microsoft Servers. This role involves ensuring operational efficiency of networks and servers, conducting user administration, and implementing system updates. The ideal candidate will have a solid foundation in Windows operating systems and networking, alongside experience in fault resolution and providing technical advice to clients. Join a dynamic team where your contributions will enhance system performance and compliance, while you grow your expertise in a supportive environment.

Qualifications

• Minimum 2 years support experience in a server environment.
• Knowledge of Windows XP, Windows 7, and Active Directory.

Responsibilities

• Provide 24x7 support and maintenance for Microsoft Servers.
• Ensure networks and servers are fully operational and compliant.

Skills

Support Experience

Fault Resolution

Troubleshooting

Technical Advice

TCP/IP Printing

Basic Networking

Windows Operating Systems

Active Directory

Education

Matric

N+ Certification

A+ Certification

MCSE or MCITP or IT Diploma

Tools

Microsoft Servers

Exchange Server

MS Office Suite

Job description

• Provide 24x7 support and maintenance for Microsoft Servers environment: Initially nightshift: 10pm-5am
• Fault resolution and troubleshooting, and provide support & technical advice to clients
• Implement and/or coordinate system updates and replacement of 'old' versions
• Ensure networks & servers are fully operational
• Administration: Conduct user, network printer, email & web access administration, and anti-virus solutions
• Monitoring: Security events & ensure compliance with security policy, backups and SAN issues, operational systems, network and server performance
• Maintain network operations, applications and operating systems, process any follow-up action, perform all call resolutions related to assigned areas, and ensure compliance with policies

Requirements:

• Minimum 2 years support experience
• Experience with Server, SBS Server
• TCP/IP Printing
• Basic understanding of networking, server hardware, and MS Office Suite
• Knowledge of Windows XP and Windows 7, and solid Windows operating system (OS) knowledge
• Active Directory
• Exchange Server (advantage)
• Matric
• N+ and A+
• Nice to have: MCSE certified or MCITP or an IT Diploma