It Helpdesk Technician

Quantanite; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in customer experience and technical support is seeking a Helpdesk Technician in Johannesburg. This role involves being the first line of support for technical challenges, providing assistance over the phone and via email, and logging customer interactions. Ideal candidates will have a problem-solving mindset and a commitment to excellent customer service, alongside opportunities for career progression.

Benefits

Growth & Development Opportunities

Competetive Benefits & Perks

Rotational shift allowances

Qualifications

• Prior experience in a helpdesk or IT support role is a plus.
• Familiarity with Windows, macOS, software applications and troubleshooting common hardware/software issues.

Responsibilities

• Assist customers over the phone and via email, troubleshooting software, hardware, and network issues.
• Guide users through solutions in a professional manner, ensuring customer satisfaction.
• Log all customer interactions in the helpdesk system.

Skills

Problem-Solving

Communication Skills

Customer Service Mindset

Team Player

Education

High school diploma or equivalent

IT-related qualification

Job description

Helpdesk Technician (Call Centre)

Location: Sandton, South Africa

Job Type: Full-Time | Rotational Shifts

Join Our Team and Keep Things Running Smoothly

At Quantanite, we're redefining customer experience and technical support.

As a Helpdesk Technician, you'll be the first line of support, solving technical challenges and ensuring seamless customer experiences.

If you're a problem-solver with a passion for IT and great customer service, this role is for you.

What You'll Be Doing

1. Technical Support: Assist customers over the phone and via email, troubleshooting software, hardware, and network issues.
2. Problem-Solving: Diagnose and resolve common technical challenges or escalate complex issues to senior support when needed.
3. Clear Communication: Guide users through solutions in a professional, easy-to-understand manner, ensuring customer satisfaction.
4. Ticketing & Documentation: Log all customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
5. Collaboration: Work with colleagues to share knowledge, improve troubleshooting techniques, and maintain high standards of service.
6. Continuous Learning: Stay updated on the latest IT trends and internal systems to enhance support efficiency.

What You Bring to the Team

Essential:

• Education: High school diploma or equivalent (IT-related qualification preferred).
• Experience: Prior experience in a helpdesk or IT support role is a plus.
• Technical Skills: Familiarity with Windows, macOS, software applications, and troubleshooting common hardware/software issues.
• Communication Skills: Ability to explain technical concepts in plain language to non-technical users.
• Customer Service Mindset: A positive attitude and commitment to exceptional customer support.
• Problem-Solving Ability: Analytical mindset with a structured approach to troubleshooting.
• Team Player: Collaborative approach and willingness to share knowledge with colleagues.

Bonus Points For:

• Experience working in a high-volume call centre environment.
• Knowledge of helpdesk ticketing systems and IT support best practices.

What's in It for You?

• Growth & Development: Opportunities for career progression in IT and customer support.
• Fast-Paced, Dynamic Environment: Work with a high-energy team in a global company.
• Innovative Culture: Be part of a company that embraces technology and fresh ideas.

Competitive Benefits & Perks: Including rotational shift allowances.

Ready to Join Us?

Apply now via our careers portal! Quantanite is an equal opportunity employer. We welcome applications from candidates of all backgrounds.