It Help Desk Technician-1

Firstrand Bank Limited; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading Bank is seeking a skilled IT Help Desk professional to join its dynamic team. Your role will involve resolving IT user queries, driving operational efficiency, and providing high-level support for complex issues. This is an exciting opportunity to contribute to innovative IT solutions within a collaborative environment.

Qualifications

• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and collaboration skills.

Responsibilities

• Drive business profitability through IT solutions and cost management.
• Respond to IT user queries, providing high-level support on complex problems.
• Ensure compliance with IT development steps and governance requirements.

Skills

Problem Solving

Communication

Collaboration

Job description

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who has experience in:

• Solving IT user queries and problems, providing high-level support on complex issues, and advising on newly established systems.
• First call resolution, desktop support experience, video conferencing, access requests, desktop support, and password resets.

Key Responsibilities:

• Drive business profitability through IT solutions, focusing on cost management.
• Increase operational efficiency and suggest cost-effective solutions.
• Deliver exceptional service that exceeds customer expectations by resolving queries promptly and effectively.
• Respond to IT Help Desk user queries and problems efficiently, logging and coordinating responses.
• Translate business strategies into actionable IT Help Desk initiatives with measurable goals.
• Ensure compliance with all IT development steps and governance requirements.
• Provide high-level support on complex problems, advise on new systems, and train users.
• Balance priorities and adapt approaches based on changing business needs.
• Manage incidents from initiation to resolution, escalating when necessary.
• Maintain high standards of product knowledge and adherence to protocols to ensure accurate information delivery.

We can be a match if you:

• Are able to work independently and manage multiple tasks simultaneously.
• Possess excellent communication and collaboration skills.
• Are a strong team player.

Interested in taking the next step? Apply now!

Note: Applications will not be accepted after 03/07/2025. All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to disclose disability information voluntarily; this will be kept confidential unless legally required to disclose.