IT Help Desk

Ipro Networks Pte. Ltd.; Bellville; On-site; USD 62,000 - 78,000; Full time

Job summary

A leading company in global talent acquisition seeks a Client Support Associate to deliver top-tier technical support and troubleshooting for various IT issues. You will collaborate with customers and team members to ensure effective resolution of software and hardware problems. Ideal candidates have strong communication skills and a flexible work schedule, with a commitment to customer satisfaction.

Qualifications

• 1 - 3 years of related work experience.
• 1 - 3 years of customer service experience.
• Excellent communication skills.

Responsibilities

• Identify, manage, resolve technical issues.
• Troubleshoot software, hardware, networking problems.
• Provide basic technical support for desktops/laptops.

Skills

Communication

Teamwork

Technical Support

Troubleshooting

Education

Related degree or equivalent

Tools

MSOffice

Job description

Job Title: Client Support - Associate

Location: Anchorage, AK 99515 (ONSITE ROLE)

Duration: 3+ Months (Possible contract to hire)

Pay rate: $30/hour on W2

Roles and Responsibilities:

• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
• Provide basic technical support. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience.
• 1 - 3 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

• 1 - 3 years technical experience a plus.
• Previous experience troubleshooting desktop, printer, and notebook issues.
• Very strong user and support of MSOffice.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at ;/p>

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.